Bass Win Casino - Pelaajan pääsy tilille on estetty.

Am trying to withdraw my winnings of 400 euro and suddenly now I can't log into my account, I am wondering if this casino has been closed down.

Dear Owen67,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
• Since when are you attempting to withdraw your winnings and since when is your account inaccessible?
• When was the last time you were in contact with casino support, and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Owen67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.