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I have tried to verify my account but it keeps being rejected, I have stated that I haven't got a bank card but provided a bank statement as proof of payment. I have requested £150 and still have £600 waiting to be withdrawn.

Hello benryandawson1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Aztec Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I started the verification process 7 days ago. I have all documents approved apart from the proof of bank card payment. I informed them by email saying that I have no longer got that specific card and provided bank statements showing payment to their website. I keep getting rejected even to today and the process keeps repeating.

Hello benryandawson1,

What was their exact respond to the fact that the card no longer exists? Can you forward your communication with the casino to nikolas.b@casino.guru please?

Dear benryandawson1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.