Avalon78 Casino - Pelaajan tilin käyttö estetään kotiutuspyynnön jälkeen.

I won a total of €2,400 yesterday and made a withdrawal request.

I received an email saying that the withdrawal was rejected and KYC documents were required.

Today I can't access my account and therefore I can't upload documents to the casino website.

I got the usual instructions from live chat (try another browser, clear cache, etc.) It doesn't help. Trustly Pay n Play works until the login itself should happen, then it just keeps spinning "almost ready. will take a little while". And that's it. The same thing when I try to deposit, and not just log in.

Voitin eilen yhteensä 2400€ ja tein nostopyynnön.

Sähköpostiin tuli viesti että kotiutus hylätty ja tarvitaan KYC dokumentit.

Tänään en pääse tilille eikä sen takia saa dokumentit ladattu kasinosivulle.

Sain livechatilta tavalliset ohjeet (yritä toista selainta, tyhjennä cache yms) Ei auta. Trustlyn Pay n Play toimii kunnes itse sisäänkirjautuminen pitäisi tapahtua, silloin jää vain pyörimään "melkein valmista. menee vielä pieni hetki". Ja siihen se jää. Sama juttu kun yritän tallettaa, eikä vain kirjautua.

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Dear CMTA,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did you have any active bonus on your account, or did you use a bonus to accumulate your winnings?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.