AllySpin Casino - Pelaajan voitot on takavarikoitu.

I fully wagered my bonus and had a real money balance of €27,000. €1,800 was left in my account and the other €25,200 was removed. I played Lord of the Ocean and won €25,000.

Ich habe mein Bonus vollständig umgesetzt und habe ein Echtgeldguthaben von 27.000€ gehabt 1800€ wurden stehen gelassen und die anderen 25.200 Euro wurden von mein Konto entfernt ich habe Lord of the ocean gespielt und ein Gewinn von 25.000 Euro erzielt

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllySpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when you deposited and when the bonus was activated?
• When did you complete the bonus wagering requirements?
• When did you win?
• Are there any circumstances we should consider as to why max win of the bonus shouldn't be applicable in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas