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I can’t withdrawal it showing error

Dear danialhasan99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal error you're experiencing. To better understand your situation, could you please provide more details by answering the following questions:

• Have you attempted to withdraw using different payment methods?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• Have you contacted the casino's support team regarding this issue? If so, what was their response?
• Are there any pending bonuses or wagering requirements on your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Yes i did and no wearing all my real balance and 2 day no body responded

Dear Customer,

Thank you for your email.

Companies House incorporates and dissolves limited companies, registers the information companies have to send us and makes that information available to the public. We’ll act against companies that fail to deliver their documents. We can remove companies from the register and prosecute directors.

If you suspect fraudulent activity, report the details to Action Fraud - 0300 123 2040

Contact us if you have concerns that:

·    A registered office has been changed without the company’s knowledge or consent

·    An individual has been appointed as an officer without their knowledge or consent

·    A company name has been changed without permission

·    An unauthorised address is being used for a registered office or officer’s service address

Complain to The Insolvency Service

The Insolvency Service can investigate limited companies when they receive information that suggests serious corporate abuse. Corporate abuse might include:

·    causing significant harm to customers

·    breaking the law (such as fraud)

·    serious misconduct (such as company assets have not been used properly)

·    significant irregularity in a company’s affairs

After that email I received I sent the money on purpose because they are scamming people i lost hope and they blocked me from live chat and never responded to my emails so if there’s any chance to refund half of my money and the time I spent to make rhe casino withdrawal my money please! and also as u can see my user id done and hidden by allyspin this is not professional at all !!!

Thank you for your responses. Am I correct in understanding that the casino closed your account, and you are currently unable to access it?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, sports betting?

Dear danialhasan99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.