AllSpins Casino - Pelaajan kotiutus on viivästynyt.

Hi,

I registered my account and accepted the welcome bonus they offered for new costumers.

I won on my first deposit and verified my account then requested a withdrawal that has been pending for more than a month.

When contacting their support they just come up with excuses all the time telling me that they have been busy they will forward my case etc.

Nothing never happens i am still waiting for my first payment since you can only request 500€ per time.

I have been patient enough but they dont seem to care about paying out my money.

Can you please help me with this case thanks

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Eirik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Eirik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received my first payment of 500€ there are is 963€ left to receive

Hello Eirik,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience and the update.

• Have you received the remainder from the casino already?
• Is our intervention still necessary?

Please let me know.