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I have 490 euros in my account at allright casino. I have attempted 5 times to make a withdrawal over the last 7 days. First with VISA which was rejected. Secondly with PerfectMoney which was also rejected. The remainder of the times with Bitcoin which have all been rejected. They have now blocked any future withdrawals whilst they investigate my gaming activities. Their decision will come on the 8th August 2021. I have fulfilled all of their requests of verification and have only withdrawn using the methods asked. I now believe they will take my winnings and I believe this to be immoral. I need your help to resolve this.

Dear Russell,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you withdrawn any winnings from this casino in the past or this was your first withdrawal attempt?

If there’s any relevant communication or screenshots, please forward them to petronela.k@casino.guru.

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela.

Many thanks for your response and your help, it's much appreciated. In answer to your questions -

I have accumulated all my winnings without any bonus. I have been stung in the past so I tend not to use any bonuses nowadays.

I have never received any money from the casino. I have made 4 attempts and then they blocked my withdrawal attempts from now on. Since I posted my original complaint they have now told me they are investigating my gaming activities and this could take up to 75 days. They believe I am using illegal gaming software. All bets have been placed by myself from my mobile phone and from the same IP address. I believe this is a tactic to make me spend as they've told me I can still play but not withdraw. I have forwarded you proof of all this to the email address you gave.

Thank you very much, Russell, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Many thanks Petronela. I hope so too. Really grateful for your help! Hello to Andrej

After speaking to the customer service at All Right numerous times I can tell that I will get no where with them. Do you think this is worth pursuing or shall I just cut my losses? Its extremely frustrating to be told to wait 75 days for an investigation I know is based on false claims. I don't really have the energy for the fight when it feels like I've already lost. What do you think?

Dear Russell,

I’d like to apologize for the delayed response. I’ll contact the casino team and try my best to resolve the issue as soon as possible.

I would like to invite All Right Casino to join this conversation.

Dear All Right Casino team,

Can you please clarify the situation? You can forward any relevant evidence to my e-mail address andrej.p@casino.guru.

Hi Andrej! Not a problem. I would be very surprised if they respond. I don't think there is anything I can do as they are investigating me for using illegal software. Which is of course false but what else can I do? Think I will cut my losses and save myself the stress 😅

They will not respond. But here are a few screenshots from a chat I had with them this morning. They are lying to me.

Thank you, Russell, for keeping us posted. Unfortunately, we still haven’t received any response from the casino representative regarding the issue. I’ll let you know once there’s any news regarding your complaint.

Hello dear All

We temporarily limited the functionality of the player's account. This limitation is related to sports betting. Account will be limited until October 08, 2021

We need time to check in detail the player's activity. After the expiration of the period for which we have restricted the account, we will provide all the evidence.

Best wishes,

All Right Casino Team

Wow. They did respond. I honestly cannot wait for everyone on here to see the evidence by 8th October because I have done nothing wrong. Just so anyone reading this knows, by limiting my account, they mean that I can deposit money and spend what is in my account but not withdraw. Convenient eh? Never use this casino, they have no basis to suspect I have done anything wrong, they want me to use my funds before their "investigation" is over. I was not born yesterday.

Some more contradictions from today's chat. Casino Guru can you tell me something - if they admit I have violated their rules should my account not be closed? One chat member says I have violated rules and the others say they investigating if I have. And they string me on expecting me to use all the money in my account.

Thank you, All Right Casino, for your reply.

Dear Russell,

Since the casino indicated that the issue is exclusively related to your sports bets, could you please advise if you have also been playing casino games?

I have never played a casino game with All Right Casino. Does that change anything?

Unfortunately, it does, Russell. As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get some more information, but at the same time, I’m forced to reject your complaint. If it’s convenient for you, we can continue our communication through e-mail. My email address is andrej.p@casino.guru.

I suggest you submit your complaint to one of these two websites that deal with sports betting-related complaints – https://www.osga.com/ or https://www.sportsbookreview.com/sportsbook-complaint/.

Thank you very much for your understanding.

Thanks Andrej. I appreciate your time and I'll continue my complaints through the other 2 websites

Thank you, Russell. As mentioned earlier, we will now close this complaint as ‘rejected’.