AceBet Casino - Pelaajan tili on suljettu ja maksu viivästynyt.

On 08/09/2026, I requested a payout of [Insert Amount] via my personal Visa Debit card. The transaction status on the platform officially changed to "getting processed" with an explicit message stating it would take 1 to 24 hours to clear to my bank account.

During this processing window, my account was abruptly banned. I have completed all required identity verification checks up to this point. Acebet has since cut off my access to customer service, and my pending payout has not arrived in my bank account.

I have strictly adhered to the platform's terms of service and have not violated any rules. Even if the platform chooses to restrict my account from future play, withholding legitimate player balances and canceling an actively processing transaction constitutes a wrongful seizure of funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ljwright,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes I played the casino games for my earnings ! even did deposits

No they did not communicate on why my account was banned they actually told me to stop reaching out and they don’t have an answer for me about my account.

And yes my account was verified prior!

Dear ljwright,

Thank you very much for your reply.

I would like to clarify two additional points:

• Did you use any bonus to accumulate the disputed winnings, or were they accumulated entirely from your own deposited funds?
• Have you made any successful withdrawals from AceBet Casino before this issue occurred?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear ljwright,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru