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In Egypt Quest I accumulated 132 lv from the bonus games for Gold I need 110 lv and they paid me Silver and they don't credit me with this 132 they say 50 lv was from before the bonus round and that's not the case

в Egypt quest натрупах 132лв от бонус игрите за Gold ми трябват 110лв а ми изплатиха Silver и не ми зачитат тези 132 казват че 50лв са били от преди бонус рунда а това не е така

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your winnings. To understand the situation better, could you please clarify:

1. Do you have a screenshot or game history showing the total of 132 BGN from the bonus round?
2. Did the casino explain in detail why they believe only 50 BGN was from before the bonus round?
3. Have you received any written statement from the casino confirming how they calculated your winnings?
4. Could you please request and share with me your full gaming history from the casino in Excel format? Once you receive this document, please forward it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear joro420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.