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Since July 30th, they haven't responded to my withdrawal request of 150,000. The customer service was terrible both by email and online. They didn't give me any option to withdraw with Visa or Mastercard, and they wouldn't accept any card until I finally managed to get one on the third day of trying.

The wait is now too long; some casinos deposit instantly, others within hours... I'm still waiting for a miracle. I'll never play at this casino again.

Del 30 de julio que no dan respuesta de retiro, de 150 mil, mala atención del cliente tanto en correo como en línea, no me daban más opción de retirar con visa o Mastercard y no me aceptaba ninguna tarjeta, hasta que por fin logré una al 3er día intentando

Ahora la demora es demasiado, hay casinos que depositan al instante o a las horas... Aquí sigo esperando un milagro, nunca más juego en este casino

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Dear Dani7355,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Dani7355,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dani7355,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.