7BitCasino - Pelaajan kotiutus on viivästynyt kohtuuttomien kierrätysvaatimusten vuoksi.

The contested amount is in DOGE, but I was not able to find that currency in the drop-down menu.

On April 11, 2025, I deposited 1174 DOGE into my casino account and proceeded to wager an amount exceeding this deposit. When attempting to withdraw 771.78 DOGE, I encountered unexpected restrictions imposed by the operator.

Notably, I did not opt in, nor claim any deposit bonus; yet the operator informed me that a sizeable wagering condition had to be met before I was allowed to cash out. According to customer service, the casino requires players to wager their deposit at least three times on slots or ten times on table/live games prior to any withdrawal. The explanation given was AML (Anti-Money Laundering) reasons.

Industry standards commonly include a one-time wagering condition prior to withdrawal, making this casino's play-through requirement excessive and atypical.

Upon careful review, I discovered an inconspicuous paragraph in the operator's terms of service, buried within clause '10. Anti-fraud policy', stating the requirement of wagering deposits three times on slots or ten times on table/live games. By being placed within the fraud section of the terms rather than being explicitly highlighted, the provision must be willfully concealed to force players to play more than they might have intended to.

Additionally, the casino attributing these wagering requirements to AML measures is illogical and unjustified. Specifically, it makes no sense that table games would require a significantly higher play-through requirement than slots to prevent money laundering.

The only purpose of the covert and excessive play-through provision seems to be so that the casino can make more money.

Despite additional wagering since April 11, customer service has repeatedly informed me that my wagering requirement in absolute numbers has increased rather than decreased, which seems exceptionally strange. Furthermore, verifying the wagering history by myself is impossible beyond April 28, 2025, since the history is limited to showing only the most recently played games.

If a provision in the terms of service is exceptionally disadvantageous for the player (individual consumer), at odds with industry standards, and covertly snuck in within an unrelated section of the terms, that provision has to be considered null and void (as is the view per most countries' contract law).

Dear fredflint,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please note the 1-3 times wagering requirements for deposits on slots, and a higher wagering requirement on table games is an industry standard anti-money laundering measure, which we consider acceptable.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you requested game history records from the casino to check the amount of wagering done so far?
• Have you kept any proof of the wagering requirement on your deposits being raised?
• Do I understand correctly that you kept playing with the single deposit during this time?
• Could you please share with me your communication with the casino on the topic? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thanks for the reply.

Have you requested game history records from the casino to check the amount of wagering done so far?

Yes, on June 12, 2025. So far, I have not received it.

Have you kept any proof of the wagering requirement on your deposits being raised?

Yes, please review the attachments included with the email communication from the casino.

Do I understand correctly that you kept playing with the single deposit during this time?

Correct.

Could you please share with me your communication with the casino on the topic? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Please review the attachments included with the email communication from the casino.

Best regards,

Stefan

Thanks for your replies and the provided evidence.

I checked the game you played, and it can be considered a table game.

I noticed the log also mentioned a deposit bonus. Could you please explain whether the bonus expired or have you canceled it?

Please let me know whether you were able to complete the wagering of your real money funds.

Thanks for your reply, Tomas

After examining my gaming history I was able to know how much more to wager to complete the 10x requirement, and subsequently to withdraw my balance. Learning that 10x is a reasonable wagering requirement for deposits (without any bonus) and that video poker is considered a table game was helpful; thank you.

We can now close this complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear fredflint,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas