5bet Casino - Pelaajan kotiutus on takavarikoitu.

Hi, the casino in question, 5bet, cancelled my withdrawal after the 24 hours they say it takes to send the money. The money I had won on my account came from free spins after depositing the minimum required, $15. I also wagered the deposit as they asked and completed the KYC (approved). I deposited in LTC crypto and requested a withdrawal in LTC. After they cancelled my withdrawal, they not only took my winnings but also a good portion of my deposit.

Salve, il casino' in questione 5bet mi ha annullato il prelievo dopo le 24 ore che loro dicono di rispettare per inviare i soldi. I soldi che avevo vinto sul conto erano stati tramite i freespin dopo aver depositato il minimo che chiedono loro cioe' 15usd. Ho wagerato pure il deposito come loro mi hanno chiesto ed ho fatto pure il KYC (approvato). Ho depositato in LTC crypto ed ho fatto richiesta di prelievo sempre in LTC. Dopo che mi hanno annullato il prelievo non solo si sono presi i soldi vinti ma anche buona parte del mio deposito .

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you already withdrawn the deposit amount from the casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Any further evidence can be shared with me via email at tomas@casino.guru or posted here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas