55Bet Casino - Pelaajan voitot on takavarikoitu.

I have been playing on this casino and the sistersites. I was lucky and won on the sister casino.

They have now confiscated my money on this casino because of the winnings on the sistersite!? As you can see by the picture my balance was around 65k NOK when I was playing live casino yesterday. My balance is now 0.

I verified by sending the documents they asked for. Including a selfie with my id.

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Dear EspCel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you play - slots, live casino, sports betting, etc.?
• Which verification documents you have already submitted before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Could you please advise which games you play - slots, live casino, sports betting, etc.?

I played live casino, sports and slots. My balance when I played at last was around 65k after playing live roulette.

Which verification documents you have already submitted before you lost access to the account?

Id, address proof, selfie with id, proof of ownership of crypto wallet.

Did you accumulate your winnings with or without an active bonus?

I have not used any bonus on this or any of their sistersites.

Thank you for your reply and for providing the previous details, EspCel.

• When did you receive the notification about your balance being changed?
• What specific reason did the casino give for confiscating your funds?
• Have you received any official communication from the casino regarding this matter? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

When did you receive the notification about your balance being changed?

After they confiscated my money.

What specific reason did the casino give for confiscating your funds?

That my balance was negative on their sistersite. The sistersite has nothing to do with my gambling on this site!? I have not won a single sportsbet here and played a lot of casino. You can see that my bets in the previous picture was live casino. All my sports bets on this site has lost. How crazy would it be if casinos with multiple sistersites can be allowed to do this?!

Have you received any official communication from the casino regarding this matter?

They keep spamming me with "exclusive bonuses'' too. I am sure they will just confiscate that money as soon as I deposit. This is a shady casino.

Dear EspCel

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear EspCel,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact 55Bet Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Thanks for the update. For me it is crazy that they can do this when winning on a totally different casino. And I had even stopped using my qbet account and they had accepted my withdrawals. Suddenly they place the balance there in minus to be able to confiscate the winnings at the sistersites.

Dear EspCel,

I completely understand your disappointment.

I hope the casino will respond soon and provide a clear explanation regarding the situation.

Dear EspCel, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

There is one more option for how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by Curaçao and submit a complaint directly to them. You can find more about their complaint resolution process HERE, and general information regarding complaint processes with regulators HERE.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.