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My 4rabet account has been permanently blocked due to a "Face Selfie Verification Failure". I performed the face selfie check, but it seems there was a technical glitch in their automated system. I have already sent an email to support@4rabet.com on 16th August 2026 with clear copies of my Government IDs (Aadhaar Card and PAN Card) along with my deposit proofs. However, I have received absolutely no response or support from the 4rabet team for over 10 days. My account UUID is 163a0a73-4491-4dcd-aff7-9dde41053876. I request the Casino Guru team to please intervene and help me get a manual verification or a chance to re-verify my identity.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response. Here are the details regarding my account and balance:

1. I created my account on August 16, 2026. My account was blocked on the very same day while I was actively playing.

2. I found out about the block instantly. While I was playing, an error message suddenly popped up on my screen stating that my account has been permanently blocked due to verification. Since then, I have lost access to my account.

3. I built my balance by playing the game Aviator.

4. Yes, I deposited ₹500 and received a ₹500 bonus. I successfully completed the bonus wagering requirements, after which my total withdrawable balance became ₹1,300. Out of this, I had already submitted a withdrawal request for ₹800+ before the account was blocked.

5. As my account was permanently blocked instantly and I am unable to log in, I could not take screenshots of the player dashboard or transaction history.

Thank you for your assistance, and I hope for a quick r

esolution.

Thanks for the explanation.

Could you please share a screenshot of the error that appears when you try to log in?

Have you saved a screenshot of the error that appeared when submitting photos of your documents? Would you be able to share the screenshot of the error with me?

Have you tried contacting live chat regarding the blocking of your account? Have you received any response?

My email is tomas@casino.guru

Thanks in advance for your reply.

Hello Tomas,

Here is the screenshot of the error message "Your account has been blocked" that appears when I try to log in.

Regarding your other questions:

1. I do not have a screenshot of the document upload error because the verification section became inaccessible once the account was blocked.

2. I could not connect via live chat, but I contacted their official team via Telegram regarding the blocking of my account. They explicitly informed me that my account will not be unblocked.

Please look into this and guide me further.

Thank you,

Raushan ****

Dear Raushan731972,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Raushan731972,

I sincerely apologize for the inconvenience you are experiencing with your blocked account. Please rest assured that I will reach out to the casino promptly to address this matter and seek a resolution as swiftly as possible.

I would also like to invite a representative from 4raBet Casino to join this conversation to assist in resolving this complaint. Dear 4raBet Casino, could you kindly provide an explanation for the blocking of the player's account? Additionally, we would appreciate any relevant evidence regarding this matter. You may share your response and any evidence here or send it to my email address at jana.k@casino.guru. Thank you in advance for your cooperation and assistance.

Kind regards,

Jana