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I am played in 4rabet platform. After I am winning the money of 53k I am put withdrawal they declined it and ask for verification. I am completed verification also and it showed verification completed successfully. After that I am played again and won 78k total and put withdrawal total amount at around 2:00AM. They rejected my withdrawal at 5:30pm and blocked my account. And mentioned as verification not completed. Already they verified my account also.

Dear Vishal_ganni_23,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’ve encountered with your withdrawal and the sudden closure of your account.

To help us understand the situation better and move forward with your case, could you please clarify the following:

• When did you complete the verification process, and did you receive any official confirmation (email, message, or on-site notification) stating that your account was successfully verified?
• Could you provide more details about the documents you submitted during verification?
• After your verification was completed, did you receive any further requests from the casino for additional documentation?
• Have you received any explanation from the casino about why the withdrawal was rejected or why your account was blocked?
• Could you please share any relevant screenshots or emails from the casino, especially those regarding your verification status and account closure?

If you still have access to any of this communication, please feel free to forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi petronela,

They didn't send any mail confirmation after verification they take selfi and aadhar otp verification after that I am get verified successfully in 2 min than again I am put withdrawal. They take almost 24 hours after that I am get mail as your account was blocked due to verification failed. I am already verified successfully. They didn't send proper communication for why they blocked my account. I am attaching my mails screenshots. And my deposit amount successfull receipts. 

Hi Vishal_ganni_23,

To help us understand exactly what happened, could you please clarify:

• What types of games were you playing on 4rabet when you first won 53,000 and again when you won the additional 78,000?
• Were your winnings accumulated with or without an active bonus in play?
• How did you see or receive confirmation that your verification was completed successfully (for example, an on-site notification, email, or message)?
• After winning the 78,000, did the casino send any further requests for documents before blocking your account?

Thank you in advance for your reply.

I am deposit multiple times in that I don't only one time I get bonus to my wallet and played with my money and won 53,000 rs and put that amount as withdrawal they rejected it and asked verification I am done verification also after verification I am played casino and won some amount then my total available amount is 78000/- rs. I am initiated withdrawal of 78000/- the request was created and after 24 hours without any any communication they blocked my account as mention as verification failed. They don't ask any further verification for profile verification and didn't respond what verification mistake done from my side. Please I have final hope on you I am played with my father money. Please help to get withdrawal of money.

Hi Vishal_ganni_23,

Thank you very much for your response. I understand how stressful this situation must be, and I appreciate you sharing the details with us.

To better assess your case and assist you further, I still need to clarify a few points, as some of our initial questions remain unanswered:

1. What types of games were you playing? Were they slots, live casino, sports betting, or something else?
2. You said your verification was completed—how exactly did you receive confirmation of this? Was it an on-site notification, an email, or something else?
3. You mentioned your account was blocked after your final withdrawal request—did the casino ask for any new documents after you submitted the withdrawal request, or did they block the account without contacting you further?
4. Also, you stated that you were playing using your father’s money. Could you please clarify what you mean by this?
5. Was the deposit made from his account or card? This detail is important for understanding whether there could have been a violation of the casino’s terms regarding third-party payments.

Your answers will help us build a clearer picture of what happened and how we may be able to assist.

Thank you again, and I look forward to your reply.

Dear Vishal_ganni_23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru