4raBet Casino - Pelaajan tili on suljettu epäonnistuneen vahvistuksen jälkeen.

When I tried to withdraw my money it's begin processing then i received a mail that your withdrawal of amount 50000 was cancelled due to required profile verification. My account was alredy verified. There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.

That your account was blocked due to failed verification and now I am not able to do verification again and not even able to login my account.

Please unblock my account, in my account have money

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation:

• Have you tried contacting the casino customer support regarding the problem with your verification?
• Have you sent any identity documents to the casino before? Have these documents been checked and verified in the past?
• When exactly did you try submitting the requested video to the casino for verification?
• What types of games did you play — slots, live casino games, or did you place bets on sports only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I emailed the support team and they replied that your account has been blocked.

Yes, my account was already verified. When I created an account on the casino, first of all I did the verification in which I put my national ID card, and did a live selfie, and live video verification, and my account was successfully verified

When my withdrawal was rejected I received an email that your verification will be done. I went to my profile and my account was already verified. After that I clicked on the automatic verification on the casino, in which my video was to be verified, I was live for 5 minutes but I did not get any response, my network was also 5G and the speed was also good, when I did not get any response I cut the live video. After that I received an email that your account has been blocked, you have violated our terms and rules. But I did not violate any terms and rules I requested the casino by email that I am ready to send all the documents related to KYC and videos that you require But there was no response from the casino.

I did played casino, slot, betting games

If the casino needs any documents or videos I will send them all, Please reactivate my account

Have you contacted the casino customer support via email as suggested in the screenshot you sent me? If so, kindly forward me the communication between you and the casino regarding the verification of your account and the temporary block at veronika.f@casino.guru. Thank you for your patience and cooperation.

First the casino told me that you have violated our rules and terms, I told them that I have not violated anything, After that they said that they have created multiple accounts, whereas I have only one account, I told the casino that you have misunderstood, please check again but the casino did not respond to me 😞 I have only one account, I deposited 50000, 40000 in this account and I lost, I again deposited 70000 and 40000 and when I won, the casino did not give me withdrawal, and blocked my account,

 I am a real and genuine player and I am ready to give all the proofs. I am ready to give all the verification and documents. Please help me.

If 4rabet casino does not unblock my account, then I want to post a review related to 4rabet casino on your platform, Casino blocked my account without any reason

Thank you for the clarification. Could you please also let me know:

• Has anyone else from your household, or anyone using the same internet connection, created an account at this casino?
• Have you ever used a VPN or any IP-masking software to change your location while accessing the casino website?
• Which devices have you used to log into your casino account? Was it only your own phone and computer, or did you also use any shared or public devices?

1.Has anyone else from your household, or anyone using the same internet connection, created an account at this casino?

-No

2.Have you ever used a VPN or any IP-masking software to change your location while accessing the casino website?

-No

3.Which devices have you used to log into your casino account? Was it only your own phone and computer, or did you also use any shared or public devices?

-It only my phone or device

Thank you very much, poojachauhan1, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you poojachauhan1 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know what the issue is with the verification and what we can do to help the player resolve this issue.

Thank you!

Dear poojachauhan1,

Your account has been blocked due to verification failure. You will not be able to withdraw funds.

Sincerely,

The 4rabet Team.

When I tried to withdraw my money it's begin processing then i received a mail that your withdrawal of amount 50000 was cancelled due to required profile verification. My account was alredy verified. There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.

I am ready for all the verification documents, I am a real player. Please unblock my account. I am ready for all the proof and verification that you need.

for 4rabet casino

Thank you for the update 4raBet Casino representative. Would it be possible to provide me with a clarification on how the player failed the verification procedure? If needed, you can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Thank you for your follow-up and for your efforts to assist with this case.

Please note that the player’s account was permanently blocked due to a failed verification procedure, and after a thorough review by our Risk Department, this decision is final. For security and compliance reasons, we are unable to disclose further details regarding the internal verification process.

We kindly ask for your understanding in this matter and appreciate your cooperation.

Sincerely,

The 4rabet Team

Dear poojachauhan1, I would formally like to request that you confirm all information regarding your account, and the failed verification can be shared with third parties for the purposes of investigation of the complaint.

Dear 4raBet Casino representative, if the player confirms they are comfortable with their information being shared, you are required to share the evidence with us. Otherwise, we will be forced to reject the complaint due to insufficient evidence, which may negatively impact your rating. Thank you in advance for your cooperation!

I am ready for share all information about my account.

There is no fault from my side in account verification, I have provided all the documents.

Dear Peter, @PeterCole

We have send you an email [subject: 4raBet - Verification Evidence – Case: pc773445@gmail.com] with all the evidence regarding failed verification. Please check them and keep us informed about the status of the case.

Best regards,

4raBet Team

I have already told you that There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.

it’s not my fault

I am ready to give all types of verification like live video call, documents verification etc. Please reactivate my account

When my account was blocked, I contacted the support team. The support team told me that my account was blocked due to multiple accounting, and on your platform, 4rabet is saying that my account was blocked due to failed verification. While I have only one account, the 4rabet team is lying.4rabet does not want to give me my funds. I have already said that I am ready for all the verifications, it was not my fault in the verification, it was the fault of the 4rabet app. Casino Guru, I want my money, I am in dire need of money 😢😢

Dear poojachauhan1, I am in contact with the casino representative. I have requested clarification on the situation, but I have not yet received a response. I will keep you updated about any new developments.

Dear 4raBet Casino representative, I have responded to your email, and I await your response. Thank you in advance!

Dear Peter, @PeterCole

We have responded to your message regarding the evidence. Please take a moment to review our reply.

Best regards,

The 4raBet Team

Dear poojachauhan1, The casino has provided us with additional information regarding your case. According to their report, your verification process was unsuccessful because you did not complete the video quiz stage. Specifically, you only responded to the first question and failed to respond to the remaining questions, despite being given two opportunities to do so.

Based on this information, we find that the casino acted in accordance with the applicable regulatory requirements and was justified in blocking your account. Therefore, we consider the casino’s actions to be appropriate and will reject your complaint.

Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter