4raBet Casino - Pelaajan talletukset ovat kadonneet yli 40 päivää.

Multiple deposits totaling ₹15,750 missing for 40 days despite Bank Settlement Proof

I am reporting a missing deposit issue with 4rabet. I made multiple deposits on March 27, 2026, totaling ₹15,750.

Both my banks (ICICI and Jio Payments Bank) have officially confirmed that these funds were SUCCESSFUL and SETTLED to the merchant's account. I have provided 4rabet with the official bank resolution letters (UTRs: 614111071067, 039945058880, 145470462708, 601549589201, 021431752716, 936477289369).

Despite 40 days of follow-up and providing full bank statements proving no refund was received, 4rabet support keeps giving template replies about 'internal review.' They are ignoring official bank evidence. I request Casino Guru to mediate this case.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino either before or after these issues occurred?
• Could you please send me a screenshot of your deposit history from your casino account, clearly showing the uncredited deposits?
• Am I correct in understanding that six transactions were deducted from your bank account, but did not reach your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your follow-up. To clarify the situation further, here is the detailed breakdown of the 6 transactions (Total: ₹15,750) and the official bank reverts I have received:

1. Transaction Breakdown & Bank Status

I have contacted my banks (ICICI and Jio Payments Bank) multiple times. They have issued Official Settlement Letters confirming that the following UTRs were successfully transferred to the merchant's bank:

Jio Payments Bank (Total 5 Transactions):

UTR: 039945058880 - ₹3,000 (Status: Settled)

UTR: 614111071067 - ₹3,000 (Status: Settled)

UTR: 145470462708 - ₹2,000 (Status: Settled)

UTR: 601549589201 - ₹1,750 (Status: Settled)

UTR: 021431752716 - ₹1,000 (Status: Settled)

ICICI Bank (1 Transaction):

6. UTR: 936477289369 - ₹5,000 (Status: Settled)

2. Contradictory Replies from 4rabet

The most frustrating part is that 4rabet's support keeps changing their story:

On April 22nd, they asked me to wait until April 30th for an automatic refund. (No refund received).

Now, they claim the payment provider is still 'verifying,' even though I have provided the Settlement Certificate which proves the verification was completed at the bank level on March 27th.

They even marked UTR: 021431752716 as 'Failed' in their system, while my bank’s official resolution (SR: 7111631) confirms it was SUCCESSFULLY sent to them.

3. Attached Evidence

I am attaching a Combined PDF/Folder containing:

The Deposit History from my 4rabet account showing these as 'Unsuccessful' or 'Rejected'.

The Jio Bank Resolution Letter showing all 5 UTRs as 'Success'.

The ICICI Bank Confirmation for the ₹5,000 transaction.

My Bank Statements (March 27 - May 5) showing no incoming refund for these amounts.

Since the bank has legally confirmed that the money is with 4rabet, I believe they are manually withholding my funds. I appreciate your help in making them acknowledge this official banking data.

Best regards,

Deepak

Thank you for your detailed reply. Please forward me the bank statements from your ICICI and Jio Payments accounts in PDF format, starting from March 27 up until today at veronika.f@casino.guru. I appreciate your cooperation.

Dear Veronika,

I need your urgent intervention as the casino is now openly denying international banking standards. Today, the Customer Support Manager (Hriday) sent me another shocking reply via mail.

They are now claiming that even after their 'payment provider' reviewed the cases, the status remains 'Failed'. They literally stated: 'having a statement doesn’t guarantee a successful credit.'

This is a complete manipulation of facts because:

I am not just showing regular bank statements; I have provided Official Bank Settlement Certificates (with explicit Success Status) from ICICI and Jio Payments Bank.

A bank legally issues a Settlement Certificate ONLY when the money has been successfully received by the merchant's bank account.

If the money left my bank, reached their bank account, and was never refunded to me (as proven by my daily updated statements), then the casino is illegally holding my ₹15,750.

4rabet's internal system 'Failed' status is completely irrelevant when official central banking data proves 'Success'. They are hiding behind their payment provider to steal my funds.

Please review this latest denial from the casino and take strict action against them. I have already provided all the un-editable, official bank PDFs with you on mail.

Note - 4rabet's mail screenshot attached for your reference.

Thank you for the bank statements. Please forward me the deposit history from your 4rabet account showing these transactions as 'Unsuccessful' or 'Rejected', as I have not received such document from you yet.

Dear Veronika,

I am writing to update you on a very suspicious and unfair action taken by 4rabet.

When I went to take screenshots of my deposit history today, I discovered that the casino has suddenly hidden or deleted all my transaction history prior to May 1st. I can no longer see my March 27th entries on my user dashboard. I contacted their support regarding this missing history, but they are completely avoiding the question and stalling.

This looks like an intentional attempt by 4rabet to hide the evidence of my ₹15,750 deposits because they know this case is being investigated.

However, since I cannot attach the dashboard screenshot, I am attaching the official Email Confirmation/Ticket Numbers (SUP-1258732, SUP-1257505, SUP-1260072, SUP-1263089, SUP-1291429, SUP-1304681) sent by 4rabet support themselves, where they explicitly acknowledged these specific transactions and UTRs.

I have already shared the bank statements on May 12th. Please ask the casino to explain why they have deleted my transaction history from my profile.

Best regards,

Deepak

Attached files-

1) latest screenshot - deposit history page

2) 4rabet telegram reply about previous deposit transactions

3) 4rabet todays mail revert screenshot

Please send me screenshots from your bank statements that you previously provided, highlighting in color which deposits were not processed, as I am unable to identify transactions matching the amounts you mentioned for 27 March 2026. Thank you in advance for your cooperation.

Dear Veronika,

Thank you for your response. I apologize for any confusion regarding the transaction dates and amounts.

The total amount is ₹15,750, which is split into 6 separate transactions (not a single transfer). Because these were IMPS/UPI transfers, the bank statement might show the actual settlement or value date slightly after March 27, 2026.

As requested, I am attaching the screenshots of my bank statements again. This time, I have highlighted each of the 6 transactions in yellow color and mentioned their respective UTR numbers directly on the image so you can easily identify them.

Here is the exact breakdown of what is highlighted:

UTR: 039945058880 - ₹3,000 (Jio Bank)

UTR: 614111071067 - ₹3,000 (Jio Bank)

UTR: 145470462708 - ₹2,000 (Jio Bank)

UTR: 601549589201 - ₹1,750 (Jio Bank)

UTR: 021431752716 - ₹1,000 (Jio Bank)

UTR: 936477289369 - ₹5,000 (ICICI Bank)

Please check the highlighted attachments below. These funds successfully left my bank but were never credited by 4rabet.

Best regards

Deepak

Dear Veronika,

Please accept my sincere apologies. In my previous message, I accidentally mixed up the amounts with the wrong UTR numbers because I was managing multiple transaction receipts at once. I want to correct the data immediately so there is no confusion.

Here is the 100% verified and correct breakdown of the 6 transactions matching my highlighted bank statements:

1. Jio Payments Bank (5 Transactions - Total: ₹10,750):

Date: 27th March 2026 | UTR: 039945058880 | Amount: ₹2,500

Date: 27th March 2026 | UTR: 145470462708 | Amount: ₹2,500

Date: 28th March 2026 | UTR: 601549589201 | Amount: ₹2,000

Date: 2nd April 2026 | UTR: 021431752716 | Amount: ₹2,500

Date: 5th April 2026 | UTR: 936477289369 | Amount: ₹1,250

2. ICICI Bank (1 Transaction - Total: ₹4,999):

Date: 27th March 2026 | UTR: 614111071067 | Amount: ₹4,999

Grand Total: ₹15,749

The screenshots I provided earlier have these exact amounts debited. Please consider this list as the final reference for checking with the casino.

Thank you for your patience and understanding with this oversight.

Best regards,

Deepak

Dear Deepu96999

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 4raBet Casino representative to join this conversation.

Dear 4raBet Casino,

Could you please provide clarification regarding this case, along with supporting evidence?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Deepu96999,

Please note that although the transactions may appear successful on your side, the payment provider has completed its verification and officially marked the following deposits as Failed: SUP-1257505 (UTR 039945058880), SUP-1258732 (UTR 614111071067), SUP-1260072 (UTR 145470462708), SUP-1263089 (UTR 601549589201), SUP-1291429 (UTR 021431752716), and SUP-1304681 (UTR 936477289369).

As the funds were not received on our side, we kindly recommend contacting your bank directly to trace these payments and confirm the refund status. If the amounts have not yet been returned, your bank should be able to provide further clarification regarding the current location of the funds.

4RABET Support

Dear 4raBet Casino,

Please send me official statement(s) from your payment provider, that confirms these failed deposits.

Thank you.

Dear Mirka,

Thank you for your message. We have already requested the official confirmation documents from our payment provider regarding these transactions. The requested supporting evidence will be sent to your email address as soon as it is received from the provider.

4RABET Support

Dear 4raBet Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear Mirka,

As requested, we have sent the official confirmation and supporting evidence received from our payment provider to your email address for review.

The documents confirm that all six disputed transactions were marked as Failed by the payment provider.

Please let us know if any further information is required.

Kind regards,

4raBet Support

Dear Mirka,

I see that the 4raBet representative claims to have emailed you documents from their payment provider marking these 6 transactions as 'Failed'.

I strictly contest this and request you to cross-verify their documents with the ultimate banking rules of India (NPCI / UPI Network):

The 80+ Days Technical Reality: These transactions happened between March 27 and April 5, 2026. It has been over 80 days. In the Indian Banking Ecosystem, if a UPI/IMPS payment fails at the gateway, the funds MUST automatically bounce back to the source bank account within 3 to 7 working days. Funds cannot disappear for 3 months if they failed.

Latest Bank Statements Already Provided: To maintain 100% transparency, I have already provided my updated bank statements up to May/June to Casino Guru for cross-verification. These statements clearly prove that NOT A SINGLE PENNY has been refunded or returned to my account from their end.

Official Bank Settlement Certificates: I have already provided the official, stamped Settlement/Clearance Certificates from Jio Payments Bank and ICICI Bank with the exact correct UTR numbers. My banks explicitly state that the funds were Successfully Disbursed to 4raBet's merchant aggregator.

Possibility of Internal Pool Account Stalling: It is highly likely that the funds are sitting in 4raBet’s provider’s internal pool/suspense account due to a dashboard sync error on the casino's end.

Dear Mirka, since my banks have officially certified that the money left my account and reached their destination aggregator successfully, I request you to reject any text-based or internal 'failed' Excel sheets they provide, unless they show a valid Bank Return/Refund Reference Number (RRN) proving the money was sent back to me.

Thank you for your rigorous investigation.

Best regards,

Deepak.

Dear Deepu96999,

Would you be able to obtain official written confirmation from your bank(s) regarding the payments using the tracking numbers other than the screenshots of emails, you previously sent us?

Thank you for your cooperation.

Dear Mirka,

Thank you for your patience. As per your request, I have successfully obtained the official written confirmations directly from both of my banks (ICICI Bank and Jio Payments Bank) in un-editable PDF formats.

Since the portal does not have a direct document attachment option, I have emailed both official Bank Confirmation PDFs directly to your email address (miroslava.d@casino.guru) just now.

These official bank documents clearly state and certify that:

All 6 disputed transactions were successfully settled and debited to the merchant aggregator account.

No money has been returned, bounced, or refunded to my bank account till date (as also proven by my updated statements).

Since my banks have officially certified the successful delivery of funds, I request you to please check your inbox and review these PDFs alongside the casino's claims to proceed with the fair closure of this case.

Thank you for your incredible support throughout this investigation.

Best regards,

Deepu96999

Dear Deepu96999,

I am extending the timer, since I need to discuss the issue internally. I will notify you, if there are any updates.

Dear 4raBet Casino,

Please request and provide us with statement(s) from your provider, that would explain, why the payments failed, and which side caused the issue.

Thank you.

Dear Mirka,

As previously communicated, the official statements from our payment provider confirming that all six disputed transactions were marked as Failed were sent directly to your email address.

Best regards,

4RABET Casino

Dear Mirka,

We have already provided evidence confirming that the customer's deposits were marked as Failed. Based on our payment system records, this status means that the funds were never received into our bank account, which is why the deposits could not be credited to the customer's balance.

To ensure a complete investigation, we have already submitted all available evidence from our side. In addition, we have now requested further technical information from the payment provider to obtain more detailed confirmation regarding the failed transactions. We are currently awaiting their response.

Dear 4raBet Casino,

Thank you for your willingness to gather additional information from your payment provider. When you receive their transaction-level findings, we kindly ask that you share them with us. The response should provide a reconciliation of each UTR/RRN with the corresponding provider record. Additionally, it should confirm the recipient or aggregator account, along with the final settlement or return status, as well as clarify the technical implications of the "Failed" result. The dashboard screenshots we currently have do not clarify the destination of the settled funds.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mirka, thank you for your message. Please be informed that our team is currently finalizing the payment provider records and transaction reconciliation details for this case. We will send all the required evidence and official documentation directly to your email address shortly for review.

Dear Mirka,

I would like to bring to your attention that this issue has been dragging on for nearly 5 months (since March 27th). Throughout this period, the casino has repeatedly used the exact same tactic: staying completely silent for the entire 7-day window and making a hollow, last-minute promise to reset the timer.

Even after your previous 7-day ultimatum, the casino provided no evidence on the public board and merely claimed they "would send" documents directly to your email. No transaction-level provider logs or UTR/RRN reconciliation details have been produced to date.

A platform of 4raBet's scale should not require 5 months to verify 6 UPI transactions, especially when I have already provided official, un-editable bank certification letters confirming that all funds successfully settled into their merchant account.

The operator is clearly misusing the system's 7-day extension process solely to delay the outcome. Since no valid counter-evidence has been submitted to refute the bank's official confirmation, I kindly request you to stop further extensions and proceed with the final resolution of this complaint.

Dear Deepak,

Unfortunately, despite an extensive investigation, I have been unable to establish where the disputed funds ultimately remained. Your banks confirmed that the payments were successfully credited to the beneficiary accounts, while the casino’s payment records show the corresponding deposits as failed.

I repeatedly requested transaction-level reconciliation identifying the receiving accounts and final settlement or return status, but the evidence provided by the casino did not clarify this discrepancy. At the same time, the available documents do not conclusively establish that the beneficiary accounts were controlled by the casino or its authorized payment provider.

As the evidence from both sides remains irreconcilable, I must close this complaint as unresolved.

I wish I could have been of more help. I sincerely hope you will not experience a similar issue again in the future.

The casino may reopen this complaint at any time if they decide to provide relevant information or a concrete solution.