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Hello, I requested a withdrawal of €386 from 30bet (sports betting). The money was transferred, but my bank rejected it and reversed the transfer. They can't seem to credit it back to my betting account, even though the bank has confirmed that the money has already been refunded to the sending bank.

Hallo habe ne Auszahlung von 386€ von 30bet ( Sportwetten). Das Geld wurde auch überwiesen jedoch hat meine Bank das abgelehnt und die Überweisung rückgängig gemacht . Die kriegen das nicht hin meinem wettkonto wieder gutzuschreiben obwohl mir die Bank bestätigt hat das das Geld schon wieder auf der Absenderbank zurückerstattet worden ist .

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Dear Egien,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My bank returned the payment because my checking account was restricted. I sent them everything – bank statement, everything. They just need to look at their account!

Meine Bank hat die Auszahlung zurückgeschickt da mein Konto Girokonto eingeschränkt wurde . Ich habe denen alles geschickt Konto Auszug alles .die müssen doch nur auf ihr Konto gucken !!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Egien,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila