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Hi

I have a payout of 1900 euros pending at 24slots.

However, this takes a relatively long time. I once canceled it by mistake, but after seven days, it simply wasn't processed.

The live chat doesn't really provide any information, and it seems to me that the payouts are being dragged out on purpose.

Maybe you can help me speed this up or get some information.

thank you in advance

Hi

und zwar habe ich bei 24slots eine Auszahlung in Höhe von 1900 Euro laufen.

Diese dauert aber verhältnismäßig lange. Einmal hatte ich sie zwar ausversehen storniert aber nach 7 Tagen wurde diese einfach nicht bearbeitet.

der Livechat gibt einen auch nicht wirklich Auskunft und mir scheint es als würden die Auszahlungen extra in die Länge gezogen.

vielleicht könnt ihr mir ja helfen dies zu beschleunigen oder Infos zu bekommen.

vielen Dank im Voraus

Dear MCLovin0312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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If anything seems suspicious, contact us directly.

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MCLovin0312,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila