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Hello, I played at 24Slots casino last night with a deposit bonus. I played for a few hours, and then suddenly my bonus and my balance were deleted. I only played one game, and I don't understand why. I contacted the chat support, and it is being reviewed. This is not the first time I have played there. 

Hallo habe gestern Abend bei 24Slots casino gespielt mit einzahlungs Bonus paar Std habe ich gespielt und dann wurde mein Bonus mein Guthaben auf einmal gelöscht und habe nur bei ein Spiel gespielt verstehe nicht warum habe das chat kontaktiert es wird überprüft und das ist nicht das erste mal das ich das ich da gespielt habe 

Dear Hayat05,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the link to the screenshot you activated and played with? Alternatively, you may send here a screenshot of the bonus along with its specific Terms and Conditions.

Could you kindly specify when exactly you activated this bonus? Have you made sure to play with it before it expires?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I activated the bonus on 21.10.2024 and it was deleted during the night

Hallo habe den Bonus am 21.10.2024 aktiviert und in der Nacht wurde es gelöscht

Thank you for the screenshots. It appears that the bonus wagering may not have been completed within the required timeframe. To assist further, could you please provide the exact link to the bonus along with its specific Terms and Conditions? There should be details in the Terms and Conditions regarding the time limit for completing the wagering requirements.

Thank you, and I look forward to your response to proceed with the investigation.

Dear Hayat05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.