24Casino - Pelaajan tili on suljettu.

I created an account two days ago and deposited money...started playing with the bonus and won...suddenly, in the middle of the game, access to my account was blocked!

I have sent several emails to the casino to resolve the issue.....

Unsuccessful without any feedback!

I would like at least a refund of my deposit

Habe vor 2 Tagen einen Account erstellt und eingezahlt.....angefangen mit Bonus zu spielen und gewonnen .... plötzlich wurde mitten im Spiel der Zugriff auf meinen Account gesperrt!

Ich habe mehrere Mails an das Casino gesendet um das Problem zu klären.....

Erfolglos ohne jegliche Rückmeldung!

Ich hätte gerne zumindest eine Rückerstattung meiner Einlage

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear heretowin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina