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Good morning, I made an account a few days ago at 22bet. I made 2 deposits of 100 euros each. I had won about 150 euros and I wanted to deposit 50 after my withdrawal was canceled. After communicating in love chat, I gave my account details and after a while my account was blocked. I contacted the following email. block@22bet.com They replied to me after 3 days saying that we closed your account because I requested it, which I had never done, and that if

I wanted to open it to get a paper from a psychologist or psychiatrist hahaha I sent them again how is it possible that it is blocked and I can deposit and they asked for my deposits back please help me I think they are stealing from people.

Καλημέρα έκανα λογαριασμό πριν κάτι μέρες στην 22bet έκανα 2 καταθέσεις από 100 ευρώ την κάθε μια είχα κερδίσει περίπου 150 ευρώ και θέλησα να κάνω κατάθεση τα 50 αφού ακυρώθηκε η ανάληψη μου μετά την επικοινωνία στο love chat έδωσα τα στοιχεία του λογαριασμού μου και μετά από λίγο ο λογαριασμός μου είχε μπλοκάρει επικονωνισα με το παρακάτω email block@22bet.com μου απάντησαν μετά από 3 μέρες λέγοντας ότι κλείσαμε τον λογαριασμό σου επίδη το ζήτησα το οποίο δεν είχα κάνει ποτέ και ότι αν

ήθελα να το ανοίξω να πάρω χαρτί από ψυχολόγο ή ψυχίατρο χαχαχ τους ξανά έστειλα ότι πώς γίνεται να είναι μπλοκαρισμένος και να μπορώ να καταθέσω και τους ζήτησε τις καταθέσεις μου πίσω σας παρακαλώ να με βοηθήσετε νομίζω κλέβουν κόσμο.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue?
• Have you taken a screenshot of your balance before your account was blocked?
• What was the last issue you contacted the casino about before your account was blocked?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello thanks for responding I made the account at 12 of September and I made me 1st deposit 100euros at 15th without any active bonus I play in casino games I lost my first deposit and I made another one 100 same day I play at casino games too I think I won about 50 euros and in try to withdraw it. After few minutes withdraw cancel and I ask help via live chat I gave the my account informations and told that look my issue after few minutes without any answer I suddenly my account log out and when I try log in says me user not exist and to send an email block@22bet.com here ...they reply after 3 days and they told that I'm blocked because I told them to block me for gambling addiction haha sorry but is a joke how can make an account and after block me so confused and I can't take my balance I think is about 140 euros or my deposits back 200 .

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nikg87,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas