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I made a withdrawal request early Sunday morning withdrawing €300 and while I was withdrawing I spoke to support to self-exclude, the money was not sent to me and I can no longer access the site, I write emails but no one responds

Ho fatto una richiesta di prelievo domenica mattina presto prelevando 300€ e mentre prleevavo ho parlato con l'assistenza per autoescludermi, i soldi non mi sono stavi inviati e non posso piu accede al sito, scrivo mail ma non risponde nessuno

Hello Matteonartinadenaro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

1) yes, account verified for a very long time

2(real money

3) I don't remember

4) it is not the first request at all

1) si, account verificato da tantissimo tempo

2( soldi veri

3) non ricordo

4) non è per niente la prima richiesta

Hello Matteonartinadenaro,

As advise previously, withdrawals may take up to 14 days to be processed.

Let us know in a week if your money has arrived.

If still not, we will try to intervene.

Regards,

Nick

Dear Matteonartinadenaro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.