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A week ago I restarted my phone and I deleted my account, Now I want to enter I put my data correctly and then it asks me for the VERIFICATION SMS. WITH MY CURRENT NUMBER. WHAT HAPPENS IS THAT THE SMS DID NOT REACH ME AND I ALREADY COMMUNICATED 3 DAYS AGO AND NOBODY GIVES ME A SOLUTION. FROM CALLS AND SUPPORT.

Hace una semana reinicie mi telefono y se me borro la cuenta ,Ahora quiero ingresar pongo mis datos en forma correcta y luego me pide el SMS DE VERIFICACIÓN. CON MI NUMERO ACTUAL .LO QUE SUCEDE ES QUE NO ME LLEGA EL SMS Y YA ME COMUNIQUE HACE 3 DIAS Y NADIE ME BRINDA UNA SOLUCION .DESDE LLAMADOS Y SOPORTE .

Dear Juan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? What was the reason why you have deleted your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Juan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.