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Good afternoon, I have a duplicate charge of 50 euros in my account and customer service is totally out of my control.

Buenas tardes tengo un cargo duplicado de 50 euros en mi cuenta y la atención al cliente pasa olímpicamente de mi

Hello Dcl1988,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22Bet Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first deposit into the casino? Did you receive both or any deposits on your casino account? What payment method did you use? When exactly did you deposit into the casino?

Looking forward to your answer.

Regards,

Nick

Good afternoon. I find it a bit bad of you that I have to go to someone outside for mismanagement. The charge made is 50 euros, I made it through a card ending in 2725. The charge is from March 4. However, you have made another equal charge on the 11th with reference to March 4th. On March 11 I closed my account and at the time you charge me 50 euros. Which I can not check if it is taken into account. Why can't I get in? On Monday I am going to see a lawyer.

Buenas tardes. Me resulta un poco mal por vuestra parte que tenga que acudir a alguien exterior por la mala gestión. El cargo realizado es de 50 euros, lo hice mediante tarjeta acabada en 2725. El cargo es del 4 de marzo. Sin embargo habéis realizado otro cargo igual el día 11 con referencia al 4 de marzo. Yo el día 11 de marzo cerré mi cuenta y a las horas me hacéis el cargo de 50 euros. El cual no puedo comprobar si está en cuenta. Por qué no puedo entrar. El lunes voy a ir a ver con abogado.

Hello Dcl1988,

Please keep in mind that we are not the casino, we do reviews of the casino and help players with their complaints.

Could you please confirm with a screenshot that both deposits have been charged? Since when you're unable to login into your casino account and when was the last time the casino responded to you?

The deposit was returned thank you very much for your service. All the best.

El deposito fue devuelto muchas gracias por vuestro servicio. Un saludo.

Hello Dcl1988,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick