20Bet Casino - Pelaajan voitot takavarikoidaan.

The casino cancelled my winnings during my withdrawal attempt and now claims that I violated bonus rule 1e of their terms and conditions.

I never used a bonus, as can be seen from the screenshot. I deactivated it immediately before playing.

I need help to receive my winnings of €1,531.00.

I have a screen recording as proof of my entire account, including game history.

Das Casino hat meine Gewinne bei meinem Auszahlungsversuch storniert und behauptet nun, ich hätte die Bonus-Regel 1e ihrer Geschäftsbedingungen missachtet.

Dabei habe ich niemals einen Bonus genutzt, wie aus dem Screenshot ersichtlich wird. Ich habe diesen direkt vor dem Spielen deaktiviert.

Ich brauche Hilfe, um meine Gewinne i.H.v. 1.531,00€ zu erhalten.

Ich habe ein Screenrecording als Beweis von meinem kompletten Account inklusive Spielhistorie.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas