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Subject: Complaint against 20Bet – Consistent withdrawal rejection despite full verification

Dear Casino Guru moderators,

I am writing to you to file a formal complaint against 20Bet Casino for unjustified delays and systematic blocking of my withdrawal requests, despite meeting all verification requirements.

My situation is as follows:

I'm a resident of Spain and have deposited funds from my personal Revolut account, and subsequently from other payment methods, always in my name and never from third-party accounts.

I submitted all the required documentation, including ID, proof of address, screenshots of my payment methods, selfies, etc. Each time I completed a step, the casino requested more documents without a clear explanation.

I currently have €1,452 in my 20Bet account, but all my withdrawal requests (more than 8) have been rejected or automatically cancelled, without a justified reason (or they told me I was missing another document and made me dizzy)

I've contacted customer service several times, but they haven't offered any concrete solutions, only automated responses or repeated requests for documents that have already been sent.

I feel I'm being victimized by delaying and potentially abusive practices on the part of 20Bet. Therefore, I request your help as a mediator to ensure the casino releases my funds and allows me to withdraw my winnings fairly and legally.

Thank you in advance for your time and attention, and I am available to provide screenshots, deposit receipts, and any other required documents to support my complaint.

Sincerely, Alejandro, my email in case it helps you is a*************************@gmail.com

Asunto: Queja contra 20Bet – Rechazo constante de retiro pese a verificación completa

Estimados moderadores de Casino Guru,

Me dirijo a ustedes para presentar una queja formal contra el casino 20Bet por retrasos injustificados y bloqueo sistemático de mis solicitudes de retiro, a pesar de cumplir con todos los requisitos de verificación.

Mi situación es la siguiente:

Soy residente en España y he depositado desde mi cuenta personal de Revolut, y posteriormente también desde otros métodos de pago, siempre a mi nombre y nunca desde cuentas de terceros.

He enviado toda la documentación requerida, incluyendo DNI, prueba de domicilio, capturas de mis métodos de pago, selfies, etc. Cada vez que completaba un paso, el casino solicitaba más documentos sin explicación clara.

Actualmente tengo 1.452 € en mi cuenta de 20Bet, pero todas mis solicitudes de retiro (más de 8) han sido rechazadas o canceladas automáticamente, sin una razón justificada ( o me decían que me faltaba otro documento y me mareaban)

Me he comunicado varias veces con el servicio de atención al cliente, pero no me ofrecen ninguna solución concreta, solo respuestas automatizadas o solicitudes repetidas de documentos que ya fueron enviados.

Siento que estoy siendo víctima de prácticas dilatorias y potencialmente abusivas por parte de 20Bet. Por ello, solicito su ayuda como mediadores para que el casino libere mis fondos y me permita retirar mis ganancias de forma justa y legal.

Agradezco de antemano su tiempo y atención, y quedo a disposición para aportar capturas de pantalla, comprobantes de depósitos y todos los documentos requeridos para respaldar mi queja.

Atentamente, Alejandro , mi correo por si les sirve de ayuda es a*************************@gmail.com

Dear Alejandr016,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They simply cancel my withdrawal request, won't let me withdraw the money, and don't offer me any solutions.

Directamente es que me cancelan la solicitud de retirada, no me dejan retirar el dinero y no me dan ninguna solución.

Dear Alejandr016, did you provide the "proof of deposit" that the casino requested during your live chat with them?

Have you received any confirmation from the casino that your account has been successfully verified after submitting all the required documents?

Do you currently have any pending withdrawal requests in your account, or have they all been canceled?

I have provided all the deposits, and yes, I am supposedly verified because they approved my ID and deposits, I don't understand it, in addition, they have denied another withdrawal request. They always deny it and make up something to avoid withdrawing the money and they ask me for more documents or repeated documents over and over again.

He proporcionado todos los depósitos, y si, supuestamente estoy verificado porque me aprobaron el DNI y los depósitos, no lo entiendo, además, otra vez me han denegado otra solicitud de retirada, siempre me la deniegan y se inventan algo para no retirar el dinero y me piden más documentos o documentos repetidos una y otra vez.

Dear Alejandr016, have you submitted any new withdrawal requests since your last response? If yes, have the withdrawal requests been canceled too?

What was the last document the casino requested from you, when exactly did they request it, and have you provided it?

Dear Alejandr016,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.