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I have claimed the free bonus when sign up. i played and won 2700. after the free spins i tried to play on different slots so that i can fulfill my wagering requirement. i contacted customer support but they refuse to help they wanted me to deposit the same amount so that i can get the bonus.

Customer support is very rude and unprofessional. sarcastic in everyway possible... ask for name and badge number so that i can report to a supervisor but told me his name is james bond.

Dear Jay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found https://1xslot.com/information/rules/9/:

„The maximum withdrawal limit for winnings received using a no deposit bonus or free spins is €100. The remainder will be removed from a player’s account balance. We reserve the right to request that players from CIS countries make a minimum registration deposit using a bank card to withdraw winnings earned using a no deposit bonus."

Do I understand correctly that your winnings have been accumulated solely from Free Spins? I'm afraid you will be entitled to withdraw €100 and before you do so, you need to deposit funds into your account to verify the payment method.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I am not trying to withdraw my funds from my account. All i'm trying to do is to use the funds that i won to play. they wont allow me to

Your winnings from the free bonus are not meant to be played but withdrawn.

Dear Jay,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.