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Plz check my last win i have won the lucky wheel 3 time but amount is not transfer

Dear Muhammad,

Thank you very much for submitting your complaint. I am sorry, but I am not sure I understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe your issue in more details? Did you win, but the winnings weren’t credited to your casino account? Or are you trying to withdraw your winnings, but it isn’t possible?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Muhammad,

Thank you for your feedback!

We would like to help you to sort everything out. Could you please provide us your client ID? Besides, we need to receive the exact date and time of your spins in order to check all the information. As soon as we get this data, we will check everything

We are looking forward to your reply!

1xBet Casino, thank you for trying to help Muhammad!

Muhammad, we are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information and start cooperating with the 1xBet Casino in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.