1xBet Casino - Pelaajan varat on takavarikoitu.

Date: 2026-06-06

I am writing to you to file a formal complaint regarding the unlawful seizure of funds from my account.

Account number: [redacted]

Balance before fraud: 3,182,280 Egyptian pounds

Current balance: 0 Egyptian pounds

Here's what happened:

1. My account has been fully verified. I have successfully withdrawn 30,000 Egyptian pounds before.

2. After requesting a larger withdrawal, you zeroed out my entire balance without any valid reason, warning, or evidence of a breach of the terms.

3. Support responses are copy-pasted and refuse to provide any explanation.

This constitutes fraud under the Malta Gaming Authority's regulations. Zeroing out a player's verified balance without proof is considered theft.

I demand that the sum of 3,182,280 Egyptian pounds be returned to my account immediately within 72 hours.

Attached are screenshots proving the following:

- Balance before zeroing it out

Successful withdrawals prove verification

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التاريخ: 2026-06-06

أكتب إليكم لتقديم شكوى رسمية بشأن مصادرة غير قانونية لأموال من حسابي.

رقم الحساب: [redacted]

الرصيد قبل الاحتيال: 3,182,280 جنيهًا مصريًا

الرصيد الحالي: 0 جنيه مصري

إليكم ما حدث:

1. تم التحقق من حسابي بالكامل. لقد سحبت بنجاح 30,000 جنيه مصري من قبل.

2. بعد طلب سحب مبلغ أكبر، قمت بتصفير رصيدي بالكامل دون أي سبب وجيه أو تحذير أو دليل على انتهاك الشروط.

3. ردود الدعم عبارة عن نسخ ولصق وترفض تقديم أي توضيح.

هذا يُعدّ احتيالاً بموجب لوائح هيئة مالطا للألعاب. تصفير رصيد لاعب موثق دون دليل يُعتبر سرقة.

أطالب بإعادة مبلغ 3,182,280 جنيه مصري إلى حسابي فوراً خلال 72 ساعة.

مرفق لقطات شاشة تثبت ما يلي:

- الرصيد قبل تصفيره

- عمليات سحب ناجحة تثبت التحقق

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Dear YoussefEgypt,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the seizure of funds from your account.

In order to assist you better and understand the situation fully, could you please answer the following questions:

• Do you have access to your account?
• Could you give more details what the customer support mean by merging your accounts? How many accounts do you have before the merge?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When was the 3,182,280 EGP confiscated?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean