1xBet Casino - Pelaajan tili on suljettu.

Dear haolinwanggg,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 1xBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you ever informed the casino about gambling addiction or any problems that gambling may cause you? In the screenshot you shared, the casino claims you told them about it.
• Did you pass the verification before your account was blocked?  
• Do I understand correctly that there are funds in your casino balance left after the casino closed your account? Have they offered ways to refund you this amount?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

During the 7 years of using 1xbet, I honestly have been online at the same frequency.

I swear I never had a gambling problem and I never told customer service.

One day my account was suddenly blocked. The customer service said I had a gambling addiction problem. It was really frustrating and unfair.

All accounts have been verified and there are no problems with deposits and withdrawals during the 7 years.

I just think it is quite unreasonable and disrespectful to suddenly block an account just because of a gambling addiction.

I was allowed to withdraw the balance but my account is still blocked.

I think we should not deprive customers of their right to entertainment.

The customer service responded and asked me to provide a medical certificate, but in Taiwan, if there is no medical history that requires treatment, the doctor or hospital will not issue any certificate.

Thank you very much for your reply, haolinwanggg. Could you please forward all the relevant communication (emails, chat logs) between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

Please, also specify why you entered the disputed amount for this complaint as 50,000 TWD, if you didn't have any funds on your account when it was closed, if I understood it correctly. Thank you in advance.

Hello, after communicating and coordinating with the 1xbet team

My account has been reactivated and is now available

If there is any follow-up, I will let you know

Thank you for your handling. Thank you

Dear haolinwanggg,

Thank you for the updates! That's great to hear that you have access to your account again and that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru