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I made the transaction on March 29, 2026, but the amount has not yet been credited to my account balance, despite waiting for several days.

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Dear sabbir22020,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing with your deposit not being credited.

From the screenshot you provided, we can see a transaction of 3,000 BDT made on March 29, 2026, including a transaction ID. To better understand what may have happened, could you please clarify the following:

• What payment method did you use for this deposit?
• Did you receive any confirmation from the casino that the deposit was received or is pending?
• Have you contacted the casino’s support regarding this transaction? If yes, what was their response?
• Could you confirm whether the funds were successfully deducted from your account (not reversed or refunded later)?
• Do you have a full transaction receipt or bank/e-wallet statement showing this payment?

If you have any additional communication with the casino or supporting documents, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear sabbir22020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru