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I need to withdraw my money and all the methods are blocked except for mastercard which I tried to use and my request keeps getting rejected.

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 1xBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you had any successful withdrawals in the past? What payment methods did you use?
• Have you contacted casino support to find out why your requests were declined now?
• Is your account verified? 
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Hello Natalia,

Thank you for your assistance,

regarding your questions:

1) I had made many successful withdrawals in the past, using instapay, orange cash, telda and kliver. However I only made deposits using instapay or orange cash and Mastercard. All the methods for withdrawals are blocked except for Mastercard card which I have tried many times to use but it keeps getting rejected, as they don’t allow the this withdrawal method to be made in Egypt, they only accept it in deposits, so there is no other option for me to withdraw my money except for Mastercard and it keeps getting rejected.

2) I contacted the support and they did nothing about it they keep saying that it is a temporary issue however other methods are working fine with other people, so the methods are blocked for me especially and intentionally not a technical issue, the support is not helping at all.

3) My account is verified yes

4) I did not use any bonus its winnings for the money I deposited 100%

I will be waiting for your reply and I appreciate any assistance in solving this.

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I’ve sent you on your email

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bassemiskandar1165,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru