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I requested a withdrawal of 900,000. The money was deducted from the account and it shows as approved, but I never received the money.

Thirteen days have already passed.

I contacted support and they haven't given me an answer; they say their specialists are evaluating the claim. But it's always the same response.

Solicite un retiro de 900.000. El dinero se desconto de la cuenta y figura aprobado pero nunca recibi el dinero.

Ya han pasado 13 dias.

Pregunte a soporte y no me dan respuesta dicen que sus especialista estan evaluando el reclamo. Pero siempre la misma respuesta

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas