1win Casino - Pelaajan tili on suljettu odottamatta.

The casino closes the account without prior notice, identity verification was requested and the casino sent the link twice, the first link was approved and the second was rejected with the message that the request had already been made.

El casino cierra la cuenta sin previo aviso, se solicitó realizar la verificación de identidad y el casino envío 2 veces el link, en el primer link salió aprobada y en el segundo rechazado con el mensaje de que ya se había echo la solicitud

Dear Luuis1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you had any remaining balance in your casino account before you lost access to it?
• Which games did you play - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Luuis1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.