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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Thank you, Attila. I understand that the provider investigation takes time. I will wait for the process and keep this complaint updated if I receive any news or funds from the casino. Please keep this case open.

Hello!

Thank you for your message. To proceed with your request, we kindly ask you to provide a video proof of the transaction and the issues you're experiencing. This will help us investigate the matter further and assist you more effectively.

We appreciate your cooperation and look forward to resolving this issue promptly.

Dear Player,

Thank you for your response. Could you please forward the requested evidence to my email? You can reach me at attila.g@casino.guru.

Thank you in advance for your reply.

Hello Attila,

​I am glad to inform you that my pending deposit of INR 3,000 has finally been credited to my casino account. Thank you very much for your assistance and for taking up my case. This issue is now fully resolved from my end, and you can close this complaint.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru