1win Casino - Pelaajan kotiutus on viivästynyt ja ratkaisematta.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

-I've made withdrawals successfully before, but in these last two months I've had the same problem: the withdrawal shows as sent, but I haven't received anything.

• yes in passed the kYC vérification im the casino from 2021.
• Without active bonus .
• and tell now 20days without solution

Thank you for your reply. Could you kindly provide your bank statement for the relevant period, displaying that the payments have not been received? You can reach me via email at attila.g@casino.guru.

Additionally, could you please attach a screenshot of your withdrawal history from your casino account as well?

Thank you for your patience and cooperation.

Dear oussama122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru