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I have always withdrawn and it has never caused me any kind of problem, but for a few days it has not let me withdraw my last win and I do not understand why I have been refused about 30 withdrawals in a row

Ho sempre prelevato e non mi ha mai causato nessun tipo di problema, ma da qualche giorno che non mi fa prelevare l’ultima vincita e non capisco perché mi sono stati rifiutati circa 30 prelievi di seguito

Dear reerrossafi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you have been trying to withdraw your winnings to your bank card. Did you withdraw your previous winnings using the same payment method?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I have always withdrawn with this method but looked after that many times you have stolen money from me because I always found less money in the game account, I give these 50 to you, I will no longer use your site!

It's a shame because I used it a lot!

Si ho sempre prelevato con questo metodo ma guardò dopo che tante volte mi avete rubato soldi perché trovavo sempre soldi in meno nel conto gioco, questi 50 ve li regalo, non userò più il vostro sito!

È un peccato perché lo usavo molto!

Please note that I don't work for 1win Casino, but for Casino.Guru, which is an independent online casino database that acts as a mediator resolving players’ disputes. Do I understand correctly that you are no longer interested in resolving this case? Please, let me know so we can proceed with this complaint accordingly.

Dear reerrossafi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.