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I played through the bonus and requested a withdrawal. Initially, they asked for one document and cancelled the second withdrawal, repeating this action six times. Eventually, they told me that I needed to make a deposit the size of the bonus and play it through with a x3 wager. When asked for an explanation, they referred back to the rules stating that if a no-deposit bonus is used multiple times, they may require a deposit. However, this was the first time I used such a bonus. Despite clarifying this to the operator 10 times, they do not react to this information, simply stating it’s the site's rules. Thus, they are simply refusing to pay out my winnings.

Бонус отыграл его поставил на вывод. Сначала запросили один документ отменили вывод второй и так шесть раз. Крайний раз написали что мне нужно сделать депозит в размере бонуса и отыграть его с вейджером x3. На вопрос чем это связано они отталкиваются от условий правил что при неоднократном использовании бездепозитного бонуса они могут потребовать депозит но бонус Я использовал впервые подобный. И повторив это 10 раз оператору оператор на эту информацию не реагирует пишет таковы правила сайта. То есть просто отказываются выплачивать выигрыш

Hello jackdenidast,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Go Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus did you use? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear jackdenidast,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.