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On the night of February 5th, I made 3 transactions and won an amount of approximately 950.00 on 1bet.icu. I was playing immersive live roulette, and since it was quite late, I closed the game and went to sleep. In the morning, I opened my account and there were only 0.46 cents left. I checked the transactions, and there was no trace of those from the 5th. Moreover, upon reviewing the bets made, they appeared to have been tampered with. I filed a complaint, and they told me that I must have re-bet all my winnings, which I deny. I believe there are hackers doing the dirty work for the casino.

La notte del 5 febbraio ho fatto 3 transazioni per poi avere vinto un importo di circa 950.00 1bet.icu. giocavo con immersive roulotte live per l'appunto essendo già una certa ora ho chiuso il gioco e mi sono addormentato.al mattino ho aperto il conto e c'erano soltanto 0.46 centesimi ho controllato le transazioni e del giorno 5 non c'erano tracce e in più controllando le scommesse effettuate erano state contraffatte ho fatto reclamo e mi hanno detto che io l'avrei rigiocato tutta la vincita cosa che io nego secondo me ci sono aker che fanno il lavoro sporco per conto del casinò.

Dear Decoglions,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that this game session has not been recorded in your game history?
• Could you please advise if you have any evidence confirming you won this amount?
• Did you accumulate your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Decoglions,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, unfortunately on the night of February 5th, I never thought I would be scammed in this way, and so I didn't take any photos of the money I had in my account. When I went to sleep late at night I was in winnings after making 3 transactions that I can't find on my game account, they made the three transactions and my winnings disappear.

I would like to point out that

doing the manual password they don't let me access my account. They only let me access, clicking on Google all this makes me think, that they have hacked my game account I have my IP address. If you give me a clarification you do me a favor thanks.

Buongiorno, purtroppo la notte del giorno 5 Febbraio, non avrei mai pensato di essere truffato in questo modo, e quindi non ho fatto nessuna foto dei soldi che avevo sul mio conto.Quando sono andato a dormire a tarda notte ero in vincita dopo aver fatto 3 transazioni che non trovo sul mio conto gioco hanno fatto sparire le tre transazioni e la mia vincita.

Vorrei fare presente che

facendo la password manuale non mi fanno accedere al mio conto.Mi fanno solo accedere, cliccando su Google tutto questo mi fa' pensare,che mi hanno akerato il mio conto gioco ho il mio indirizzo IP .Se mi date un chiarimento mi fate un favore grazie.

Thank you for your reply, Decoglions. I’m sorry to inform you that, without further evidence, we cannot continue with the investigation or request the casino to join the resolution of your complaint. Please understand that our complaint resolution process is structured and requires certain steps to be followed by the players.

One of these key steps is for the player to provide as much supporting evidence as possible to substantiate their claim. This allows us to approach the casino with solid proof of potential unfair practices.

If you can provide additional evidence, such as detailed screenshots or video recordings of the issue, we would be happy to reopen your case and investigate further. Thank you for your understanding.

Best regards,

Kristina