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I desposited $150 through e-transfer on July 5/26 early morning. Later I get an email indicating my deposit was sucessful.

Funds were taken from my bank account. Please note I made 3 successful deposits prior to this, from the same bank. When I went to check my Neo.bet account the funds weren't credited.

After going back and forth with different agents, they said to call tomy bank which I did.

I spoke to my bank and they also confirmed the e-transfer was deposited sucessfully.

I spoke with more agemts saying they can see the deposit pending on there end, but later stating there was technical errors.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

My funds still haven't been refunded back to my bank. I have been goimg back and fourth with Neo agents and they said the refund should be within 1-3 working days.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ST777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika