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I have 771.9 euros, and they've blocked the withdrawal option. I've been on live chat for five hours, and they're sending me back and forth without any solution.

The deposit option is clearly active, but the withdrawal option has been blocked.

I have verified accounts for everything they asked me for: address, bank, ID...

I'm not going to play until they let me withdraw my funds since that's what they're waiting for me to spend, so rest assured that's not going to happen.

I hope they give me a solution, otherwise I will complain as far as I have to.

I just ask that you let me withdraw my money and close the account later if you want, but that money is mine.

I have screenshots and screen recordings of everything in case they deny the facts.

The page has been loading for up to 5 hours without any solution or access.

I have done everything they asked me via live chat and they told me to reply to the email.

To whom I have also complained and never responds.

I'm frustrated and I'll go to any lengths to do what it takes since my money is stuck there.

I haven't used the voucher because I knew they would put up obstacles.

I hope for a solution.

Tengo 771.9 euros y han bloqueado la opcion de retiro. Llevo hablado 5 horas con el chat en vivo y me mandan de un lado a otro sin darme solucion.

La opcion de deposito esta claramente activa y la de retiro me la han bloqueado.

Tengo cuenta verificada de todo lo queme pidieron domicilio, Banco, identidad...

No voy a jugar hasta que me dejan retirar mis fondos ya que es lo que están esperando que los gaste, asi que estén tranquilos de que eso no va a pasar.

Espero que me den una solucion sino reclamaré hasta donde haya que llegar.

Solo pido que Dejan sacarmi dinero y cierren si quiere la cuenta despues pero ese dinero es mio.

Tengo capturas de pantalla grabaciones de pantalla de todo por si niegan los hechos.

Ha llegado a estar cargando la pagina 5 horas sin solucion ni dejar acceder.

He hecho todo lo que me han pedido por live chat y me han dicho que me contestara el correo [email protected]

Al que tambien he reclamado y nunca responde.

Estoy frustrado y llegaré hasta donde haga falta ya que mi dinero lo tienen ahi bloqueado.

No he usado bono pq ya sabia que pondrian pegas.

Espero una solucion.

Dear Angel1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

It's now resolved. After many hours of chatting, I managed to get the withdrawal option unlocked.

My withdrawal is now pending processing, but I'm waiting.

Thank you very much for answering, greetings

Ya se ha solucionado. Tras muchas horas de chat consegui que me desbloqueasen la opcion retiro.

Ahora está en pendiente de procesarse mi retiro pero estoy a la espera.

Muchas gracias por contestar, un saludo

Dear Angel1996, kindly update us once you have received the money.

Dear Angel1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.