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Hi Radka. Just wanted to tell you again thanks for your help. I was wondering if Nick wanted to get in touch with me so I can send him an email, I have a police report on my old card as well which I had to do when I blocked my card due to the fraud on my old mastercard. There is information etc. about fraud. Incidentally, I have not received anything more from kyc since last Thursday when I sent in the last 2 videos to kyc. Had now so good. We hear from Mr. Özkan

Hej radka. Skulle bara vilja säga till dig återigen tack för hjälpen. Jag tänkte om nick ville ta kontakt med mig så jag kan skicka mail till honom, jag har en polisanmälan på mitt gammla kort oxå som jag var tvungen att göra när jag banken spärrade mitt kort angående bedrägeriet på mitt gamla mastercard. Där står information mm om bedrägeri. För övrigt så har jag inte fått något mera ifrån kyc sedan i torsdags då jag skickade in de 2 sista videon till kyc. Hade nu så bra. Vi hörs mvh Özkan

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Support Agent 13:44

Welcome to MyStake!

Hello, my name is Gino, how can I assist you?

OZKAN OMEROV 13:47

Hi Gino. I have a question to you about my account iknow that my account is freezed because investigation last week in Thursday I sent 2 video verificaton to kyc. How long have they come with my kyc

Iam a litte bit worried that something wrong has gone because I dont get any answer from kyc i have 3200 euro on my account it sems that I have lost all my money

I cant bet I cant do anything

Support Agent 13:50

As I see you have been requested with a video verification and you have provided us with the one. Now all you need to do is wait for our KYC team to contact you via email.

We have received your video footage and as soon as there is an answer we will answer as soon as possible. Don't worry your money won't be lost it's in your account.

OZKAN OMEROV 13:52

I shold Bee happy if kyc can explain for me what or if There is some problem iam waiting for a mail but it feels like nothing is happening

I hope u understand mee to

Support Agent 13:53

They will explain everything but it might take some time.

Yes we do understand your concern and we are sorry for the delay.

OZKAN OMEROV 13:54

Ok, can u if u can send a mail to them and how long they have camed with my procedur?

Support Agent 13:55

I can assure you our dedicated team is working on your matter and will provide the solution as soon as possible.

OZKAN OMEROV 14:00

Ok I hope not that I will lost my money, before I deposit I read about your casino and mystake hade good recencesantions that why I chosed u and u accepted players from sweden. I like too bet at you but now I cant do anything 😊 no betting ,withdrawl or deposit because my account is frezzed due investigation and I hope I can bet in a close time

Support Agent 14:00

Thank you for choosing us. I am not sure what time it will take but I can assure you that your money is safe and we will contact you as soon as possible.

OZKAN OMEROV 14:01

Ok

Support Agent 14:01

Is there anything else I can help you with?

OZKAN OMEROV 14:01

Nothing more. Have a nice day

Read

Support Agent 14:02

Thank you! Have a great day/night!

Support Agent has closed the chat.

Jag kollade lite idag med deras livechat hur långt kyc har kommit med mitt ärende och fick detta svaret av dom. Hade bra Radka och tack för all hjälp så här långt. Ha en bra dag och vi hörs och syns. Hur kan jag skriva till nick? Har han någon email? Han kanske vill ha min polisanmälan om mitt bedregeri mot mitt förra kort.

Hi Radka. Now I saw that my account has been blocked on mystake before I could log in and see my account which is frozen but now I am completely blocked. Now I am even more worried. So don't get anything

Hej Radka. Nu såg jag att mitt konto har blivit blockerat på mystake innan kunde jag logga in och se mitt konto som är fryst men nu är jag helt blockerad. Nu är jag ännu mera oroad. Fattar inget alltså

Hi Kyc mystake. I sent in 2 videos with verification by me. until today I could log into my mystake account without problems and the account was frozen. but now i'm blocked. all the money in the account is almost only the money that I have deposited (not much in profit) I have chatted with them on the live chat and they know nothing only that my account is under investigation. what I have told is that my mastercard has been exposed to fraud and then my bank blocked my card immediately because someone had access to my short details (tiktok dublin was the company) I also had to file a police report and I have done that and have the paper on that. I have bet before at other online casinos before and made kyc and then there were never any problems with deposits and withdrawals or betting, every time I deposited the money from my blocked card I had to to identify myself with my Bank ID that we have in Sweden. my other question is what is my account being investigated for. do you want anything more from me as proof that the account at my bank is mine and the police report on my card? Have I done something criminal? I chose to play with you because you had a high rating on casinoguru and have friends who play with you, and there were no problems until I chose to withdraw. My account is under investigation, I would like to know why? is it the card that has been blocked that doesn't trust me? I want to help you with all the information you want from me. I have a little over 3200 euros with er, what worries me and makes me very worried is that I have lost all my money, but I hope not. what and what information do you want more from me as my account is under investigation? I would be happy to help you. but I get no response from you or the live chat. please help me so i can help you with information. I sent you 2 video verifications on Thursday last week and have not received a response yet. I hope you understand my situation and I understand that there may be some questions when you are under investigation. that I can get an answer shortly about what is the problem so that I can help with more information and improve better again. mvh Özkan Omerov. I will ask you again when my investigation is complete if you want me as a client. as I said just want to know why I am being investigated, understand that you have your rules that you must follow and respect this fully.

Hej radka. Innan idag kunde jag logga in på mitt konto på mystake fortfarande fryst läge men nu på kvällen var jag blockerad kunde inte logga in. Så jag skrev detta ovan till kyc mystake

Hello,

the casino knows that the account is blocked now - they blocked it, you see?

I believe that this investigation is caused by card fraud. Sadly, the casino is not interested to explain what is happening now, but will probably do that when they reach some conclusion. Not the ideal state of things, but pretty common.

Nick still has four days to get back to you, try to stay calm.

I know it looks very suspicious, but from the casino's side, the investigation makes sense. It's annoying though, that you're not getting even the basic updates about what's going on, which could ease the tension.

Hi Radka. Understand that it looks suspicious

But as a human being, I must also be able to prove this that I have been the victim of short fraud, it was the bank that contacted me and not me, and I have a police report that I made which states that I have been the victim of short fraud and from which company. So I also have to be able to prove to them and I have the police report on paper. I think unfortunately should not be too negative, I have lost all my money and it is 3280 euros I am an ordinary worker and nothing more. But when you don't get any feedback back that it's like this, they have all the power to just draw a line over it. I can go, for example, to my police friend who is the head of fraud root in Sweden and ask for his help. I have many big contacts in Sweden and then I can drive hard against hard and prove to them that I am not a fraud. Then you can contact the authority in curacoa and go that way and then I can prove that I am completely innocent in this case. But don't want to pull any levers. I know that they have great power in the casino, but I also have to get the chance to be able to refute it.

Hej Radka. Förstår att det ser suspekt ut

Men som människa måste jag också kunna bevisa detta om att jag har blivit utsatt för kort bedrägeri det var banken som kontaktade mig o inte jag, samt har jag en polisanmälan som jag gjorde där det står att jag har blivit utsatt för kort bedrägeri och från vilket bolag. Så jag måste oxå kunna få bevisa för dom och polisanmälan har jag på papper. Jag tror tyvärr ska inte vara allt för negativa så har jag förlorat alla mina pengar och det är 3280 euro jag är en vanlig arbetare och ingenting mera. Men när man inte får någon feedback tillbaka om att det ligger till så här så har dom all makt att bara dra ett sträck över det jag kan gå tex till min poliskompis som är chef inom bedrägeri roten inom Sverige och be om hans hjälp. Jag har många stora kontakter i Sverige och då kan jag köra hårt mot hårt och bevisa för dom att jag inte är någon bedragare. Då får man kontakta myndigheten i curacoa och gå den vägen och då kan jag bevisa att jag är helt oskyldig i detta ärende. Men vill inte dra i några spakar. Jag vet att dom har stor makt casinot men jag måste också få chansen att kunna motbevisa det.

I think my money is lost and count on it because I get no answers as well from them. But I as a human being have to get a chance to convince them in this case and I have proof that's what's fun

Jag tror att mina pengar är förlorade och räknar med det för jag får inga svar samt av dem. Men jag som människa måste få en chans att få dem att kunna överbevisa dom i detta fallet och jag har bevis det är det som är det roliga

Sorry if I might sound a bit like this, but I'm not mad at you. I know you're just trying to help me. Etc. özkan

Ursäkta om jag kanske låter lite så här men jag är inte arg på dig . Jag vet att ni bara försöker att hjälpa mig. Mvh özkan

I would like to have Nick's email or yours so I can prove to them that I have a paper form from the police and a message from the bank that I have been defrauded so you can get that information with

Jag hadde gärna velat ha nicks email eller ditt så jag kan bevisa för dom att jag pappers format från polisen och meddelande ifrån banken om att jag har blivit bedragen så ni kan få de uppgifterna med

I have just sent in these customs kyc and these documents from the bank and the police

Jag har skickat in nu precis dessa tull kyc dessa dokumentän från banken och polisen

Hi there.

That's great that you acquired all documents from the police.

But as I said, try to stay calm and wait for Nick. If the casino does not respond, I find it quite pointless to contact them every day with the "same story". From my point of view, this won't help at the moment.

Give it some time, please.

Hi Radka. I understand you. We are waiting for Nick to respond. I'll take it easy now they have received a police report regarding my old card. As well as all other information. I'm just honest and want to be and not a fraud. This has never happened to me regardless of whether I played at jupicasino.com or elsewhere. Of course it becomes suspicious that my card is being fraudulent so closely but as I said I have proof from both the bank and the police and that's nice for me, then they can't say anything about mystake then I keep my back clear that way if something with short fraud etc. if those on mystake should have a hint about it. But as I said, we are waiting for the nod. Had a good time and thanks for the help you give me. Had good. We're called / Ozze22

Hej Radka. Jag förstår dig. Vi väntar på att nick ska svara. Jag ska ta det lungt nu har dom fått polis anmälan angående mitt gammla kort. Samt all annan information. Jag är bara ärlig och vill vara det o ingen bedragare. Detta har aldrig hänt mig oavsett jag spelat på jupicasino.com eller någon annanstans. Såklart att det blir suspekt att mitt kort blir bedraget så tätt inpå men som sagt jag har bevis med både ifrån banken och polisen och det är skönt för min del, då kan dom inte säga något på mystake då håller jag min rygg fri på det sättet om något med kort bedrägeri mm om de på mystake skulle ha en antydan om det. Men som sagt vi väntar på nick. Hade bra och tack för hjälpen som ni ger mig. Hade bra. Vi höts/ Ozze22

Hi Ozze22,

Have a good on too!

Don't hesitate to update me here on the forum if anything important happens though. 🙏

Hi Mystake KYC

I got a reply from casino guru today where it said like this.....Hello,

The user is the sports player. He made some suspicious bets that require investigation.

Our relevant team needs to check everything with sports betting providers which will take some time. We are doing our best to complete the process as soon as possible. He will not be able to withdraw winnings until the investigation ends.

Best regards,

Detta fick jag av mystake idag😂😂 helt otroligt

The user is the sports player. He made some suspicious bets that require investigation.

Our relevant team needs to check everything with sports betting providers which will take some time. We are doing our best to complete the process as soon as possible. He will not be able to withdraw winnings until the investigation ends.

Best regards, this com too u at mystake today answer from mystake

came from guru casino to me. I want to cooperate with you but you refuse to tell me what I have done wrong? What suspicious matches have I played on? I have deposited a total of 3686 Euro and have 3288 Euro in my account now. I have lost 440 euros. How then have I been able to play on suspicious bets? If I had bet 1,000 euros and won 10,000 euros, then you can expect something, but as I said, I am down 400 euros. in addition, I have pictures of my account that is registered with you and other pictures of the games I bet on and a picture of my account with you where it says that I have 3288 euros. sometimes you get the feeling that you might not get your money paid out and then I have to have proof so I know what I'm talking about. i have bet on european football, nba, asian football, nhl and swedish bandy on ice and world cup football, i don't know messi, neymar or any players where you suspect me of suspicious games😊😊 even i'm minus 400 euros. first it was my card that was blocked due to fraud there you have my evidence with the police report and from the bank and it's strong evidence and now I'm suspicious of suspects what, now I don't understand anything but I'm starting to suspect some other things that I myself have been deceived by you, I have read about you and you have a rating of 7.6 out of 10 at casino guru and that is a good rating, that is why I chose you this time and that Swedishplayers are welcome all my deposits are approved with my bank id and my personal code . All of a sudden now I'm suspicious bets??? this means my money is lost have played on other curacoa betting sites and have never been treated this way, how could I influence big teams or players in Europe, USA etc??😊 this feels strange to me? what matches is it about??? I want to cooperate with you but it seems that you do not want to do this, if I have now made suspicious bets, then you must be able to prove this to me if you have a rating of 7.6 on mystake and welcome Swedish players. now now i am very worried because i have lost 3288 euros for nothing or i can say this i feel like i have been cheated and robbed of my money by you i can't affect any matches what i know like i said don't know messi or neymar😊😊 I know you have your rules in curacoa but you must be able to cooperate with me and talk about which suspicious matches or teams I have become suspicious bets for? because otherwise it is the case that I have been cheated by you of 3288 euros. as I said, I put in 3686 euros, so I'm minus 400 euros, it feels strange with suspicious bets, if I had bet 1000 euros and won 10000 euros, then you might get banned. I hope you will open my account so that I can continue to play deposit and withdraw money with you but you must also be able to cooperate with me as you did with casino guru and convince me, have opened accounts on other curacoa betting sites and there has never been a problem like this after kyc verification i know i have not made any suspicious bets i have bet for many years but never been robbed or cheated by any company and mystake with 7.6 out of 10 is very good rating. I thought it was about my blocked card, this was about that, so I got all the papers from the police and the bank, but all of a sudden I'm accused of suspicious bets??? now I don't understand anything. it's nice to know that I haven't done anything like that and glad for it but now I want you to cooperate with me and be honest only played 1 month with you. tell me exactly which matches or suspicious bets and teams that I am suspected of as I said I am 400 euros minus with you and someone who makes suspicious bets wins big money and does not lose 400 euros? I am waiting for an answer from you as you can answer casino guru so you can answer me with. otherwise I feel robbed and deceived by you at mystake. I hope you understand me. I want to cooperate with you and hope you want it too and I expect an answer. unfortunately cannot give away 3288 euros for something that I have not done, if I have made suspicious bets then I have done something wrong and something gross. hope you will answer me soon. because I will not give up. etc. özkan....thanks for ure help so far radka

Hello Ozze22,

sorry to hear that the problem lies in sports betting, the reply from Casino Guru is this:

"We do not currently have enough insight into sports betting to be able to comment fairly and with any degree of certainty on the outcome of such an investigation.

I recommend that you await the results of the casino's investigation at this point, and should you disagree with their findings contact a sports betting complaint service or contact the casino's regulator and submit a complaint to them.

This complaint will now be rejected, I am sorry we could not be of more help on this occasion."

Sadly, this is not our area of expertise, so we are simply not able to evaluate the casinos approach at this matter, I'm sorry 🙏

Update us with the casino's result please.

Ok can you help me with this, which regulatory authority do they have? Or where can I find this? Etc. özkan

Ok kan du hjälpa mig med detta vilken tillsynsmyndighet har dom? Eller vart hittar jag detta? Mvh özkan

They should be registered under the GCB Curacao authority. Here's their website. But I suggest you to wait for the casino's investigation as Radka suggested above.

Money withdraw seems to be one of the most popular problems

Hi. Do u have the same problem with mystake.com like me? They have frozen my betting account for suspicious bets. I have lost 400 on my money until now. I wait a little bit more, I have 2 friends one of them is a lawyer over ekonomiska issues and one police man is working with fraud root in Sweden. I have not bet on any suspicious bet in my life. Idont know what they mystake do or think. But I have give them 2 months to solve my problem then I will take my police and lawyer friend and do a issue against them. They have too show me proof on my suspicious bets but there are no suspicious bets all my bets is big clubs in europe and world cup in dubai😊😊 even if its 1 euro i will take the fight against them. And I have said that too them I a mail too kyc. I will not give up my 3000 euro. Because mystake.com allows players from sweden