Kasino. Guru valituspalvelu (sivu 2)

I tried to withdraw money to my card about 4 times, because I deposited with a card. The money was always returned to my player account after 4-5 days.

Then we received an email that I had to make a withdrawal using cryptocurrency, that there was a technical problem with the withdrawal to the card. So I deposited money via crypto, made a bet according to the rules and again nothing, so after communicating with support I made another deposit using crypto, made a bet again according to the requirements. So I lost the bet. Last time they told me that there was a technical problem with the withdrawal to the card, unfortunately it is not possible to make a withdrawal via crypto either. I have 12500 there, I would like at least the deposited funds back, this is probably a scam again.

Pokoušela jsem se asi 4 krát vybrat peníze na kartu, jelikož jsem vkládala kartou. Vždy se mi po 4-5 dnech peníze vrátily na hráčský účet.

Potom jsme dostala e-mail, že musím provést výběr pomocí kryptomeny, že je technicky problém pro vyplacení na kartu. Takže jsem vložila peníze přes krypto, provedla jsem sázku dle pravidel a opět nic, provedla jsem tedy po komunikaci s podporou další vklad krypto, provedla jsem opět sázku dle pozadavků. Sázku jsem tedy prohrála. Naposledy mi tvrdili, že je technicky problém pro výběr na kartu,.bohužel nelze provést výběr ani prostřednictvím krypto. Mám tam 12500, chtěla bych zpět alespoň vložené prostředky, jedná se pravděpodobně opět o podvod.

I don't think the casino should charge you multiple times to withdraw your money. If they are at fault, they should try to resolve the issue. Why did you deposit so much money there?

However, filing a complaint is definitely a good step. Let's see what our team can do to resolve the issue. 

I filed a complaint but it was rejected. I filed a complaint before and misspelled the casino name, I don't know what to do now.

Stížnost jsem podala, ale byla mi zamítnuta. Podala jsem stížnost již dříve a napsala špatně název casina, nevím, co mám teď dělat.

Okay, please write me the correct name of the casino you want to file a complaint against once again and opena complaint.

It would also be good to reply when you file it so that it doesn't end up like the previous two.

I'll discuss it with our team to publish it.

Okay, thanks. This time I have hidden communication with support and email.

Dobře, díky. Tentokrát mám schovanou komunikaci s podporou i email.

Great, your complaint should be accepted now.

So I guess everything will be resolved.

I'm keeping my fingers crossed. 🙂

Super, už by tvoja sťažnosť mala byť prijatá.

Tak hádam sa všetko vyrieši.

Držím palce. 🙂

Thanks. I'd like to do something about it, but I'm afraid the casino just doesn't pay out.

Díky. Už by s tím chtělo něco dělat, ale obávám se, že casino prostě nevyplácí.

We'll see how it goes. Let's not get ahead of ourselves and try to think positively. 🙂

Ako to bude uvidíme. Nepredbiehajme a skúsme myslieť pozitívne. 🙂