Valitus, kasino ei vastaa.

Unfortunately, Casinobet Casino is no longer responding to inquiries from the Casino Guru team. Has anyone had any experience with this and can offer some advice on how to proceed? Would contacting the licensing authority in Curacao actually be worthwhile? I imagine they receive hundreds of thousands of similar complaints... My complaint would probably get lost in the shuffle, and I wouldn't hear from them for at least a few years.

Perhaps no member of the casino's customer service team is currently present due to the holidays?

Can a member of the Casino Guru team tell me what information the casino requested regarding my complaint?

Leider reagiert das Casinobet Casino nicht mehr auf Anfragen des Casino Guru Teams. Hat hier jemand Erfahrungen gemacht wie ich weiter verfahren soll? Bringt es tatsächlich etwas, sich an die Lizenzstelle in Curacao zu wenden? Ich könnte mir vorstellen, dass sie viele hundertausende solche Beschwerden erhalten... Da würde meine Beschwerde ja wahrscheinlich untergehen und ich würde frühestens in ein paar Jahren von ihnen hören.

Eventuell ist derzeit auch kein Mitarbeiter des Kundenbetreuungsteams vom Casino anwesend aufgrund der Feiertage?

Kann mir ein Mitarbeiter des Casino Guru Teams sagen, was das Casino an Infos zu meiner Beschwerde angefordert hat?

Hi, I read your complaint and the situation, and I think Igor wrote everything you need to do. 

We didn't get anything more than one response from the casino. So what do you mean when you say, "Can a member of the Casino Guru team tell me what information the casino requested regarding my complaint?" Apparently, they didn't ask for anything, otherwise I think they would have dealt with it.

As for the complaint to the authority, that's exactly what Igor described quite well in the complaint, and he also left you links where you can go.

Have you tried that yet?

I don't think there's much more you can do.

Hello,

Thank you very much for the feedback.

I submitted a complaint to the licensing authority via email.

Kind regards

Hallo,

vielen Dank für die Rückmeldung.

Ich habe eine Beschwerde bei der Lizenzbehörde per Email eingereicht.

Freundliche Grüße

So if you find out anything new or anything gets resolved, feel free to let me know.