Onko Liraspin laillista? (sivu 2)

I completely understand 😀. But on the other hand, I'm really glad that the problem didn't go any further.

I wish you faster withdrawals somewhere else! 😉

Naprosto chápu 😀. Ale jsem třeba na druhou strau vážně ráda, že ten problém nezašel dál.

Přeji rychlejší výběry někde jinde! 😉

Wanted to ask when I will get my money back

Wollte fragen wann ich mein Geld zurück bekomme

Did you want to ask this question to the casino support, perhaps?

Do you experience some issue at this casino?

It's the worst place to gamble. They're all thieves. I spent thousands of euros, and when I won something, it was impossible to get the money back. I had to send copies of my passport. They've processed so much that I can't sleep. Tomorrow I'm going to file a complaint in court.

Es el peor sitio para jugar, son todos unos ladrones, me gasté milles de euros, y cuando, gané algo..impossible de recuperar el dinero. He tenido que mandar, copias de mi pasaporte, me ha tramitado tanto, que ya no puedo dormir. Manaña voy a poner una denuncia en los tribunales

If you wish, our complaint team could have a look at this for you.

Could you tell us more about the verification, please? Did you send everything they requested? When exactly did you ask for the withdrawal?

Hello. After three days, and with threats from my lawyer, it seems they'll pay what I owe. If anything, I'll let you know. Thank you very much. For your understanding.

Rauber Carlos

Hola. Después de tres días, y con amenazas con mi abogada, al parecer, pagarán lo que me corresponde. Cualquier cosa, les aviso, Merci beaucoup Pour votre compréhension

Rauber Carlos

Hope so too. Keep us informed about any updates, please.

Hello, I don't know if I'm right, but I have this problem. I played at the Liraspin casino. Everything went fine, but I made a withdrawal and the money didn't reach my account. The casino discussed it with me. They wanted different screenshots and in the end we figured out that the money was sent to a Skrill account, which I don't have set up. They want a screenshot of the withdrawal, but I don't have an account. I've been writing to them since 25.2.26. The money was sent to Skrill, which I don't have. Can you advise me on how to proceed?

dobrý den,nevím ,jestli jsem správně,ale mám takový problém hrala jsem v kasinu Liraspin,vsechno proběhlo v pořádku,ale zadala jsem výběr peněz a peníze na ucet nedošly,kasino se mnou diskutovalo,chteli ruzne skreenshoty a nakonec jsme přišli na to ,ze peníze byly poslany na učet Skrill,který já nemám vůbe zřízeny a oni chteji zase screenshot výběru ale ja žadný ucet nemám,už si s nima píšu od 25.2.26,peníze jsou odeslané na Skrill,ktery já nemám,můžete mi poradit,jak dál pokračovat?

Hi, how is it possible that you could have entered your withdrawal into an account that doesn't belong to you at all? After all, when you withdraw money, you have to enter some information about where you want to send it, right? It's probably not possible that they would just send it to an account that doesn't belong to you.

Anyway, what did the casino tell you about the whole situation?

Ahoj, ako je možné, že si teda mohla zadat svoj vyber na ucet ktory vobec nepatri tebe? Vsak predsa ked vyberas peniaze tak tam musis zadat nejake informacie kam to chces poslat nie? Asi nie je mozne ze by to poslali len tak na ucet ktory nepatri tebe.

Kazdopadne co ti kasino povedalo k celej situacii?

This is what they wrote to me.

Hello, Sarko!

Unfortunately, I do not speak your language and will use Google Translate to communicate with you. I apologize in advance for any errors.

All these screenshots you sent us are from your casino profile. And you requested a withdrawal to your Skrill e-wallet. You need to send screenshots from your Skrill account history. There should be transactions from February 25th to March 9th.

Best regards,

Abbie,

Casino support team.

but I don't have a Skrill account or wallet set up, I played at the Liraspin casino

tohle mi odepsali

Ahoj, Šárko !

Bohužel nemluvím vaším jazykem a pro komunikaci s vámi použiji Google Translate. Předem se omlouvám za případné chyby.

Všechny tyto snímky obrazovky, které jste nám poslal, pocházejí z Vašeho kasinového profilu. A požadoval jste výběr peněz do elektronické peněženky Skrill. Je třeba zaslat snímky obrazovky z historie vašeho účtu Skrill. Měly by tam být transakce od 25. února do 9. března.

S pozdravem,

Abbie,

Tým kasinové podpory.

ale ja žádný účet a peněženku Skrill nemám zřízenou,ja to hrala na kasinu Liraspin

wallet

ppeněženka

In this second screenshot I see the cards stored below. Is there a Skrill account with an email address, so who does it belong to? The casino requires you to send a document, or rather something that confirms that you are the owner of the account. Of course, it must be from the account from which you sent money as a deposit. In other words, if you deposited money into the casino from a Skrill account, I want to see the transactions as they wrote to you, from 25-9. You say that you do not have any Skrill set up, but how is it possible that you have a card stored on your Skrill account?

Na tomto druhom screenshote vidim dole ulozene karty. Je tam nejaky ucet skrill s emailovou adresou, ta patri teda komu? Kasino od teba pozaduje aby si zaslala dokument, respektive nieco co potvrdi to, ze si majitelom uctu. Samozrejme musi to byt z uctu z ktoreho si posielala peniaze ako depozit. Cize ak si vkladala peniaze do kasina zo Skrill uctu, chcu vidiet transakcie ako ti tam napisali, od 25-9. Ty vsak hovoris ze ziadny Skrill nemas zalozeny, ale ako je potom mozne ze nejaku kartu ulozenu na Skrill ucet mas?

I don't have a Skrill account, I didn't even know that such a thing existed, but I guess when I was choosing, I didn't notice that Skrill was set up there and I didn't choose mine.

I wrote to them that I never had a Skrill account and they replied.

Hello Sarko,

I will use a translation tool to communicate with you in your language to make it easier for you to communicate. For this reason, I apologize if there are any translation errors.

We hope you enjoy it!

In this case, please wait for the withdrawal to be canceled and the money to be refunded to your account. This will happen automatically after 14 days.

If you have any further questions, please contact us via chat or email. We will be happy to resolve them for you.

Best regards,

Isabella

Casino Support Team

nemám účet Skrill,ani jsem nevěděla,že něco takového existuje,ale asi pri vyberu jsem si nevšimla,ze je tam nastaveny Skrill a nevybrala jsem svůj.

napsala jsem jim ,že jsem nikdy žádný ůčet skrill neměla a oni mi odpověděli.

Ahoj Šárko,

Budu používat překladatelský nástroj, abych s vámi komunikoval ve vašem jazyce a usnadnil vám tak komunikaci. Z tohoto důvodu se omlouvám, pokud dojde k chybám v překladu.

Doufáme, že se vám bude dařit!

V takovém případě prosím vyčkejte na zrušení výběru a vrácení peněz na váš účet. Stane se tak automaticky po 14 dnech.

Pokud máte další dotazy, kontaktujte nás prosím prostřednictvím chatu nebo e-mailu. Rádi je pro vás vyřešíme.

S pozdravem,

Izabella

Tým kasinové podpory

And can't you cancel the withdrawal yourself using a button? Or it would be better to ask the live chat if they can cancel it and you can enter the withdrawal in the same way you deposited. That is always recommended. So if you deposited using a bank account, then withdraw in the same style. If it was by card, then withdraw to the card. If you have questions, definitely direct them to the live chat, they should be the best to tell you what to do in which situation.🙂

A nemozes teda vyber zrusit ty sama pomocou nejakeho tlacidla? Pripadne lepsie by bolo spytat sa live chatu ci to mozu zrusit oni a mozes zadat vyber takym istym sposobom akym si depozitovala. To sa vzdy odporuca. Ak si teda depozitovala pomocou bankoveho uctu, tak tym istym stylom vyberaj. Ak to bolo kartou tak vyberaj na kartu. Ak mas otazky, urcite ich smeruj na live chat, oni by ti mali najlepsie povedat co v akej situacii robit.🙂

that I have to wait 14 days, since I don't have a Skrill account, for it to be returned to my account, but it's been taking almost a month, so I don't know what to do with it. The money isn't in the account so I can transfer the Skrill to my account, the money is somewhere I don't know.

ze mam počkat 14 dni,když nemám účet Skrill,že se mi to vrati na učet,jenže to už trvá skoro měsíc,tak nevím co s tím.Ty peníze na účtu nejsou abych ten Skrill přepla na muj účet,ty peníze jsou nevím kde.

If it is taking this long, I would definitely suggest you file a complaint here so our team can intervene. It is way too long now that you've been waiting.

What do you say?

I will file a complaint, where? May you intervene

Podám stížnost, kde?Ať můžete zasahnout

Here's the link where you can do so.

Let us know how it goes, please.