4Kasino Casino - yleistä keskustelua

I made a win and sent the documents to request the withdrawal. They keep replying that I have to send the card I used for the deposit. My card is a virtual card created and issued by the bank and I have sent a document certifying this card (which shows the name and surname, card number and expiry date. But they keep telling me to send them a card. I'm very sure they don't want to pay and this delay allows them to make me replay everything they won.

Ho effettuato una vincita e inviato i documenti per richiedere il prelievo. Mi continuano a rispondere che devo inviare la carta che ho utilizzato per il deposito. La mia carta è una carta virtuale creata e rilasciata dalla banca e ho inviato un documento che attesti tale carta (dove si evincono nome e cognome numero di carta e scadenza. Ma continuano a dirmi di inviare loro una carta. Sono molto sicuro che non vogliano pagare e questo ritardo permette loro di farmi rigiocare tutto quello vinto. Prego controllare!

Hello there,

I noticed that this one has a very bad reputation but I still think that passing the verification is worth some effort.

Can you make a print screen of the card by using something like "show card" so the casino can have this picture, I wonder? I have a virtual card as well, and if I go to my e-bank app and find the proper settings and make the card visible, I can see it even if it does not physically exist.

Can you ask the casino whether this is the point?

Resolved

Risolto

Hello,

that's great! How did you manage that? 🙂

They owe me 114BRL for 5 days (the limit given by them is 3 days to make the payments) and they continue to deceive me. I feel that they are malicious, could you help me please!!!

Estão me devendo 114BRL faz 5 dias (o limite dado por eles é de 3 dias para proceder os pagamentos) e continuam a me enrolar. Sinto que estão mal-intencionados, poderiam me ajudar por favor!!!

Would you kindly explain the problem? How do they deceive you? What is wrong?

Yes. I won a bet I placed last week and according to their website, payments are processed within 3 business days.

I talked to support and they told me that I have to wait a little longer as my withdrawal request has already been processed and they are waiting for the finance department to release my money. However, I am strongly suspicious that I am being tricked.

The withdrawal request was requested on the last day 07/07/2023 and it is a negligible amount for casinos. My email is rfsd248@yahoo.com, he is registered with the casino.

Sim. Eu ganhei uma aposta que eu fiz na semana passada e, segundo o site deles, os pagamentos são processados em até 3 dias úteis.

Eu conversei no suporte e eles me disseram que é preciso esperar mais um pouco que meu pedido de retirada já foi processado e estão esperando o departamento financeiro liberar meu dinheiro. Porém, estou fortemente desconfiado que estão me enrolando.

O pedido de retirada foi solicitado no último dia 07/07/2023 e trata-se de uma quantia irrisória para cassinos. Meu email é rfsd248@yahoo.com, ele está registrado no cassino.

I see, so the withdrawal is delayed, and you are suspicious. Does not sound much like a deception at this point.

I know it sucks when payment is due, but honestly, do you think the casino would make such efforts to spare 114 R$? I don't for instance. Try to calm down a bit.

The most important part is, have you ever withdrawn before? Is your account fully verified?

Case solved. I didn't want to open this discussion but I have experience with other casinos that took much longer than that to pay me, so let's just say I'm smart.

Thanks again Casino Guru and yes I recommend 4kasino!!!

Caso resolvido. Eu não queria ter aberto essa discussão mas eu tenho experiência com outros cassinos que demoraram bem mais do que isso para me pagar, então, digamos que eu estou esperto.

Mais uma vez obrigado Casino Guru e sim, eu recomendo 4kasino!!!

Thank you for this update and the recommendation!

Noted - I won't ask you for other details. 🙂 I'll leave that up to you!

If you change your mind, we're here...

Делал ставки на спорт. Аккаунт поностью верифицировал. Когда начал выводить деньги, они закрыли мой аккаунт и забрали деньги. На вопрос "Почему?" прислали письмо, что я нарушил много пунктов, конкретизировать отказались.

Письмо:

Dear Vadym

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 359.23€ has been removed from your balance due to the breach of the following Terms & Conditions:

3.1 (https://4kasino.com/templates/terms_and_conditions)

11.1. The following practices in relation to the Services:

a) abuse of bonuses or other promotions (as defined in paragraph 11.4)

b) using unfair external factors or influences (commonly known as cheating)

c) taking unfair advantage (as defined in paragraph 11.4);

d) opening any Duplicate Accounts; and/or

e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.

11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.

11.3. If:

a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or

b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or

c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or

d) You become bankrupt or suffer analogous proceedings anywhere in the world,

then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.

11.4. For the purposes of this paragraph 11:

a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

fraudulent charge-backs and rake-back activity;

the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);

any attempt to register false or misleading account information;

any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

b) An "unfair advantage" shall include, without limitation:

the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);

the use of automated players ('bots'), or other 3rd party software or analysis systems; or

the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.

c) Bonus Abuse includes, but is not limited to:

i. breach of terms and conditions of a bonus, free bets or any other promotional offer

ii. the opening of multiple accounts to claim multiple bonuses;

iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc)

Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, company reserves the right to:....все писмо не помещается

Could you give us some hints about what we are looking at, please? Well, from my point of view, you may or may not be in trouble with the casino, but from what I see here, I can't say for sure.

Do you need help?

Then, you've come to the right place. Have you heard about the free-of-charge complaint feature we offer?

Submit one by clicking this green link.

I hope you manage to do so.🙏🙌

Thank you, I filed a complaint.

Спасибо, подал жалобу.