matex0s recensioner

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4 veckor sedanOriginalspråkÖversättning
If you access the casino and are used to playing in English, they lure you with 100% bonuses.
When you do a deposit, it's only 50%.
The support says you have to change the language to German (in my case) to see the "real" bonus amount.
Never experienced that in any casino.

When I logged in, they already had my geo information so that they could show me the correct bonus.
What if I live in Austria but don't speak German?
Doesn't make sense.
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  • good game selection
  • bonus rules
BetPRIMEIRO Casino
3 veckor sedan
Hello Matex0,

Thank you for taking the time to share your feedback with us.

We always strive to provide the best possible experience for our players, and we sincerely apologize for any confusion this situation may have caused.

Please note that our bonuses are offered in accordance with regional regulations, which may result in different promotions being displayed depending on the selected language and location. We truly appreciate your understanding in this matter.

We kindly invite you to follow our news and updates — very soon, we will be delighted to surprise our players with something truly exciting.

Best Regards,
11 månader sedanOriginalspråkÖversättning
Never experience something like that before.
Tried to close my account with them but the chat refused to and offered my like 10 offers - 50€ for free, a bunch of 100% bonus.
It's still open after my 5th request to close it.

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  • Support won't let you close your account
2 år sedanOriginalspråkÖversättning
One of the worst experiences.
Support has not answered e-mails/requests straight for 2 weeks.
Chat is only stating that they can't do something about their financial department. Waiting for payment is horror- for days even weeks. Also, it seems like they know about the "issue". So be cautious playing with them - winnings won't be paid.
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  • game selection
  • support
  • communication
  • payouts
3 år sedanOriginalspråkÖversättning
They are offering free games that are simply not showing up in the bonus section of the profile and can't be used. Also the support is not communicating correctly and is trying to procrastinate.
Games are crashing (4theplayers), and the site is buggy.
Was not really a pleasure playing there.
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  • buggy site
  • free-games can't be activated
  • support not helpful
3 år sedanOriginalspråkÖversättning
Playing for a long time with them but closed my account now since they are trying to attract you with promotions but if you're depositing or asking for them you're not qualified for them without a proper reason.
  • good design
  • good game selection
  • customer treatment
  • promotions
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