Slotexo Casino - Spelarens uttag är försenat.

Good evening, on the 20th, I made a withdrawal request on the platform, until today it has not been paid, it was played with real money, without bonuses and the verification was told that it was not necessary for my type of account!

it's not the first withdrawal i've made, but the first one, which was for a much lower amount, was paid out in 4 days!

i've been waiting for this payment for 2 weeks and the chat replies are always the same, that they're working on it! Please help me

Boa noite,no passado dia 20,fiz um pedido de levantamento na plataforma,até hoje não foi pago,foi jogado com dinheiro real,sem bónus e a verificação foi me dito que não era necessária para o meu tipo de conta!

não é o primeiro levantamento que faço,mas o primeiro que era de um valor bem mais baixo,foi pago em 4 dias!

estou há 2 semanas à espera deste pagamento e no chat as respostas são sempre iguais,que estão a tratar! Pedia a vossa ajuda por favor

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?

Has the casino specified why your payment is delayed?

Which payment method did you select for this withdrawal? Have you selected the same payment method for your withdrawal as you used for depositing money into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Dc88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.