Hello. I had 700 in SC on Lonestar casino when I went to sleep at 3 am PST and woke up to no SC. I read my state is one that has banned SC games but I never recieved an email or notice telling me when I haf to redeem my SC from Lonestar but I did from Pulsz and Chumba. I am considering reporting any purchase I made of SC dated for January first as fraudulent. Any suggestions? I emailed lonestar but just got the auto response.
Hello, what an unfortunate morning! Just to be certain, are we talking about the sweepstakes site Lonestar? As far as I can see, its safety is quite poor at the moment. However, it is not listed. Therefore, I honestly do not know whether we can help out.
You may try to complain, though. Use this link please 👈
It is free, so I guess it is worth the effort.
Thank you for your response. I got a response from Lonestar and they said I will be able to claim my SC until the 27th of this month. I cant see my unclaimed SC balance because the way the site has their redemption process is you can only make one redemption at a time and cant make another until that one is processed. Lonestar is hit or miss with redemption sometimes its quick but this one has been going on two days now. I will keep you posted. Thanks again
We would definitely appreciate it if you could continue to keep us updated. If nothing is resolved, try using the link Radka provided.
I hope everything will be fine.
UPDATE- I sent an e-mail to Lonestar's customer service telling them I am on day 4 and no redemption. They responded and told me average redemption time is 14 buisness days!!! This information is nowhere on their website. Before the new law kicked in January 1st the longest I waited on a redemption from them was 3 days and that was my first redemption. After that I would have redemptions clear in less than 24 hours on average. The person who responded told me they are working on trying to get my redemption completed within the next 48 hours. I sure hope they do because I am unable to see my remaining SC balance until my redemption clears since you can only have one redemption at a time on their site. I hope they dont try to drag this out until the 29th when they will no longer allow redemption of SC. I will keep you guys posted.
Thanks for the additional information. I hope they won't try to prolong it and that everything will be fine.
Where did you find out that SC redemption will no longer be possible after the 29th? Is it written somewhere?
Their customer support told me about the redemption being available until the 29th of this month. My worry is they also said redemption takes 14 buisness days which is ridiculous because before the 1st of this month my redemption s would go through no more than 24 hours usually. I still have more SC to redeem but I cant see my balance until my current redemption goes through. If they try to prolong redemptions until the 29th and wont pay me out I am going to report all the purchases of SC dated on the 1st as fraudulent to my bank and at least try to get back the money I spent on SC that day because if they arent going to pay out they should not have allowed me to purchase SC after midnight on the 1st which I still did. Will keep you guys posted.
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